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Job Description

  • Job Reference:MC47986_1727275426

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Maggie Colorado

  • Job Location: Toronto

  • Job Title: Salesforce Administrator

  • Job Salary: $60,000 - $70,000 Per Annum

Posted On: 25th September 2024

The key objectives of your role are:

* Serve as one of the primary administrators for our Salesforce CRM environment

* Handle all administrative functions including user account maintenance, reports and dashboards, workflows and process builders.

* Investigate and resolve production problems and coordinate/follow up with SF Support

* Create documentation, cookbooks and training material for our support groups

* Provide ongoing Salesforce platform support and collaborate on enhancements to the platform

* Effectively prioritize and execute tasks in a constantly changing work environment.

* Collaborate with BAs and help with end-to-end testing of platform in QA/UAT prior to release.

* Effectively use Jira to log and track projects and BAU Salesforce support issues

* Keep up-to-date on Salesforce releases, technologies and best practices.

The Successful Administrator must have:

* Required: Salesforce Administrator Certification and Advanced Admin

* 3-5 years experience in Salesforce Administration

* 3-5 years experience on Sales Cloud & Service Cloud

* Prior experience with Salesforce Lightning and Field Service Lightning (FSL)

* Demonstrated proficiency in the use of data management tools such as Data Loader.

* Experience on AppExchange installation, configuration and maintenance

* Prior development and APEX experience is highly recommended

* Excellent communication and analytical skills

* Ability to think outside the box to complete tasks and objectives

* Experience managing reporting and dashboards for multiple cross-functional teams.

* Experience with DocuSign and Nintex for document generation through Salesforce workflows.

MC47986

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