Job Description
Job Reference:MC47986_1727275426
Job Type: Permanent
Job Industry: Business Services
Contact Name: Maggie Colorado
Job Location: Toronto
Job Title: Salesforce Administrator
Job Salary: $60,000 - $70,000 Per Annum
Posted On:
The key objectives of your role are:
* Serve as one of the primary administrators for our Salesforce CRM environment
* Handle all administrative functions including user account maintenance, reports and dashboards, workflows and process builders.
* Investigate and resolve production problems and coordinate/follow up with SF Support
* Create documentation, cookbooks and training material for our support groups
* Provide ongoing Salesforce platform support and collaborate on enhancements to the platform
* Effectively prioritize and execute tasks in a constantly changing work environment.
* Collaborate with BAs and help with end-to-end testing of platform in QA/UAT prior to release.
* Effectively use Jira to log and track projects and BAU Salesforce support issues
* Keep up-to-date on Salesforce releases, technologies and best practices.
The Successful Administrator must have:
* Required: Salesforce Administrator Certification and Advanced Admin
* 3-5 years experience in Salesforce Administration
* 3-5 years experience on Sales Cloud & Service Cloud
* Prior experience with Salesforce Lightning and Field Service Lightning (FSL)
* Demonstrated proficiency in the use of data management tools such as Data Loader.
* Experience on AppExchange installation, configuration and maintenance
* Prior development and APEX experience is highly recommended
* Excellent communication and analytical skills
* Ability to think outside the box to complete tasks and objectives
* Experience managing reporting and dashboards for multiple cross-functional teams.
* Experience with DocuSign and Nintex for document generation through Salesforce workflows.
MC47986
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