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Business Development Coach Greater Manchester
Permanent £40,000 - £45,000 Per Annum
Ref: P971135LFR3 Group
Portfolio Group are proud to be representing our client, one of the fastest growing SaaS businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety software helping businesses manage their day-to-day, removing administration burden and growing their bottom line.Unlike other HR software providers, theirs is unique by offering both a software and service solution, in addition to fast-track tools such as an online marketplace (and AI powered chatbot that set businesses up for success.By joining them, you're not only joining a fast-paced, exciting technology leader, but you're also joining a team that is helping businesses achieve their potential. Which means - the more successful you are, the more you're making a positive impact on the business community.They don't just innovate, they care. And by doing both, you can achieve a hugely successful and financially rewarding career, while making a difference. Job PurposeTo drive the performance of the sales floor through the design and delivery of an ongoing training and development plan covering all aspects of the BDM role.We are looking for someone with a proven track record of developing and delivering exceptional sales training programmes within a telephone-based sales B2B environment. Day-to-Day Responsibilities * To work in conjunction with the Sales Manager and Quality and Compliance Assessor to design and deliver the induction training to all new BDMs, ensuring that they have the knowledge, skills and motivation to meet the targets set. * To design and deliver an ongoing training schedule for the sales floor to ensure we have world-class sales function. * To identify individual training needs of BDMs and to effectively communicate with the Sales Manager and Head of Sales to ensure that the performance and productivity of all BDMs is increased. * To ensure training is in place to maximise productivity of sales from our CRM by providing ongoing training in the use of Salesforce and keeping up-to-date with any developments and implementing across the department. * To liaise with the Sales Manager to design and update all training course materials in-line with business needs. * To ensure that all training is of a professional standard and that BDMs are able to meet the standard required by the business and achieve targets. * To work with the Sales Manager, Head of Sales and the Quality and Compliance Assessor to ensure appropriate and ongoing team development. * To review effectiveness of Sales Training against company requirements, in terms of the appropriateness and quality of training courses. * To review all course evaluation feedback, the effectiveness of the training and course outcomes and identify areas for improvement. * To maintain up-to-date training records for all BDMs and review monthly with the Sales Manager and Head of Sales. * Identify trends and needs with regards to where further training may be required in conjunction with the Quality and Compliance Assessor and Sales Manager. * To be able to communicate to the relevant floor Managers, Sales Manager and Head…
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Sales Development Coach Greater Manchester
Permanent £40,000 - £45,000 Per Annum
Ref: P971135LFR2 Group
Portfolio Group are proud to be representing our client, one of the fastest growing SaaS businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety software helping businesses manage their day-to-day, removing administration burden and growing their bottom line.Unlike other HR software providers, theirs is unique by offering both a software and service solution, in addition to fast-track tools such as an online marketplace (and AI powered chatbot that set businesses up for success.By joining them, you're not only joining a fast-paced, exciting technology leader, but you're also joining a team that is helping businesses achieve their potential. Which means - the more successful you are, the more you're making a positive impact on the business community.They don't just innovate, they care. And by doing both, you can achieve a hugely successful and financially rewarding career, while making a difference. Job PurposeTo drive the performance of the sales floor through the design and delivery of an ongoing training and development plan covering all aspects of the BDM role.We are looking for someone with a proven track record of developing and delivering exceptional sales training programmes within a telephone-based sales B2B environment. Day-to-Day Responsibilities * To work in conjunction with the Sales Manager and Quality and Compliance Assessor to design and deliver the induction training to all new BDMs, ensuring that they have the knowledge, skills and motivation to meet the targets set. * To design and deliver an ongoing training schedule for the sales floor to ensure we have world-class sales function. * To identify individual training needs of BDMs and to effectively communicate with the Sales Manager and Head of Sales to ensure that the performance and productivity of all BDMs is increased. * To ensure training is in place to maximise productivity of sales from our CRM by providing ongoing training in the use of Salesforce and keeping up-to-date with any developments and implementing across the department. * To liaise with the Sales Manager to design and update all training course materials in-line with business needs. * To ensure that all training is of a professional standard and that BDMs are able to meet the standard required by the business and achieve targets. * To work with the Sales Manager, Head of Sales and the Quality and Compliance Assessor to ensure appropriate and ongoing team development. * To review effectiveness of Sales Training against company requirements, in terms of the appropriateness and quality of training courses. * To review all course evaluation feedback, the effectiveness of the training and course outcomes and identify areas for improvement. * To maintain up-to-date training records for all BDMs and review monthly with the Sales Manager and Head of Sales. * Identify trends and needs with regards to where further training may be required in conjunction with the Quality and Compliance Assessor and Sales Manager. * To be able to communicate to the relevant floor Managers, Sales Manager and Head…
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This is a once-in-a-career opportunity for an exceptional professional to join a truly service-led business, the industry-leading Wellbeing provider & Sunday Times 'Best Places to Work organisation.We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members. The RoleYou will provide clinical administrative support to the Occupational Health (OH) Team. You will have administrative and data entry experience. Your main function will be to support the team in achieving their objectives of ensuring all clients and clinicians are responded to within the required service level agreement (SLA) and to ensure operational efficiency of the Occupational Health administration function. Day To Day Responsibilities * To ensure that all Occupational Health processes are completed within SLA, at the highest quality expected by Health Assured * Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis. * To complete accurate, daily clinical data entry onto Health Assured's secured CRM System * To liaise with employers, employees and Occupational Health practitioners and assist with their administrative queries. * To action any reasonable requests for medical records of employees where necessary * To always adhere to all appropriate updated data protection legislation and to adhere to ISO-approved policies and procedures. * To maintain confidentiality and discretion when dealing with any Occupational Health enquiries, or sensitive information obtained as part of the role. * Answering telephone calls and dealing with general departmental enquiries when required What you bring to the team? * Excellent customer service skills * Excellent team player; willing and able to help where required. * Ability to adapt quickly to organisational changes. * Experience in an administrative role with a high level of detail and accuracy * Track record of meeting and exceeding KPIs and targets * Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner. * High level of computer literacy (Word, Excel) * Experience in effective communication with management/senior management Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years of service. * Contractual sick pay * Private medical insurance after 5 years of service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' of service. * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme. * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this…
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Our client, a multi-award-winning and growing Business Consultancy, is looking for a Tax Consultant to join their large team of 50+ Advisors and Consultants. You will be supporting a portfolio of firms of accountants ranging from Sole Practitioners to Top 100 practices by providing written Tax consultancy as part of their VIP team.This role provides the opportunity to share your Tax expertise providing critical technical tax written consultancy to ensure that businesses stay compliant and meet their legal obligations. Every day you will be met with written requests for reorganisations, IHT and CGT issues surrounding UK trusts, offshore trusts, residence, domicile, and property/land development transactions to name a few of the most popular services.The team is in high demand and is highly respected and valued by their loyal clients'. The business expects each team member to deliver a 5* service reflective of their drive to become a centre of excellence for technical advice. * No Timesheets. No billing and recoverability responsibility. No overtime. * This position has the option of being fully remote or hybrid. Mon - Fri | 8:45am - 5:15pmWorking remotely, you will be actively supported online through multiple channels and have daily access to your team with the opportunity to work and/or socialise at the office on an adhoc basis. As a Tax Consultant, your day-to-day responsibilities will include: * Responsible for responding to Tax consultancy requests via email and formal written reports * Liaising with clients to understand their requirements * Recording all correspondence within the online portal system, including 'booking' of hours against the clients' consultancy bank * Supporting colleagues and providing reviews and second opinions where required * Maintaining a strong working knowledge of tax legislation and developmentsAs a Tax professional, you'll require strong experience in Tax from working in practice, industry or HMRC and will hold a recognised professional qualification or the equivalent gained by experience.You'll be able to work on your own initiative whilst utilising the support of the central VIP administrative team. In return, the business offers a comprehensive benefits package including development opportunities with access to CPD and professional qualifications. You will also receive: * Day off for your Birthday (outside of holiday allowance ) * 25 days annual leave, rising to 27 days after 3 years and 28 days after 5 years (Not including Bank Holidays) * Access to Employee Assistance Programme and Health Assured App * Cashback Healthcare plan - Medicash * Profit Share - normally 4% but this has a stretch target that could see us get 8% (Double Bubble) - we achieved this last year! * Contributory pension scheme * Access to CPD and Professional qualifications * 1-week contractual sick pay from start day increasing to 3 weeks on completion of 12 months continuous service * Eye Care Contribution * Season Ticket Loan (after probation) * Perkbox (staff perks and app with points added monthly) * Private health care after 5 years * Referral scheme for new employees * Commission opportunities * Rewards including team monthly…
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Field Service Associate Greater Manchester
Permanent £23,000 - £25,000 Per Annum
Ref: P48899KO Group
* Salary: £23,000-£25,000, OTE £40,000 1st year earnings + Commission + £25 per sat appointment incentive + Benefits + Car or Car Allowance * Date posted: 3rd November 2023 * Interview Date: 15th November Job OverviewAs we continue to develop our Sales team, we've identified a need for Field based appointment makers. This is a great field-based opportunity to transfer your telephone appointment making skills into a face-to-face role. You will continue in the creation and development of new business opportunities within a set geographic area, booking appointments for your assigned Business Development Manager What You'll Do: * Identify and qualify potential leads to schedule appointments for our Business Development Managers. * Develop and maintain strong client relationships to understand their needs. * Utilize your persuasive skills to secure appointments and drive sales growth. * Meeting with business owners/decision makers and scheduling sales opportunities for a * Business Development Manager to attend. What We Require: * Exceptional communication and interpersonal skills. * Hunger for success and a relentless drive to achieve targets. * Full clean UK driving license is required. Ready to take your sales career to the next level? Apply today to be part of our winning team! We are an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. P48899KOINDMANJ
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Tues, Weds, Thurs 8pm-8am Remote Night Counsellor; Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working candidates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to provide emotional support and guidance and make a difference to people's lives. The successful candidate will be responsible for providing one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. This is a fantastic opportunity to develop in a professional healthcare environment and to make a difference to many people's lives. Day to Day Responsibilities as a Night Counsellor: * To provide an efficient and effective telephone counselling service to all callers. * To effectively answer calls and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * To take accurate information and record on the Health Assured data base. * Demonstrate a thorough understanding of the Health Assured products available to a caller and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness, Talk to a Doctor etc. * Warm transferring callers to the appropriate person and managing expectations at all times. i.e. Legal Department, Talk to a Doctor. * Provide "In the moment support" to callers presenting with support needs. * To arrange follow up and check in calls when deemed appropriate. * To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. * Upon mutual agreement to undertake Structured Telephone Counselling cases. * Understand and embrace a "Solution Focused Philosophy" in order to help a caller achieve an outcome in the shortest space of time possible. * Work to and exceed individual and team goals. For example, an individual goal is to achieve a minimum of 25 calls per day. * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service. * Demonstrate the ability to work under pressure and to prioritise call lengths to ensure that "call backs" are reduced to an absolute minimum. * Demonstrate the ability to provide excellent customer service at all time. In order to be considered for this opportunity it is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours *…
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My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across PBS UK, being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all our client databases and systems in order to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meeting across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 2 hours * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Why Join Our Team?This is a fantastic multi-award-winning place to work if you enjoy being exposed to a…
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Health and Safety Consultant Lancashire
Permanent £40,000 - £44,000 Per Annum
Ref: P963438CC23R36 Group
What is next in your career?Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Providing only the best Health and Safety advice, guidance and support... to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future!Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. * Are you an experienced and conscientious individual with a passion for health and safety? * Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? If so, we want to hear from you..You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to…
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What is next in your career?Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Providing only the best Health and Safety advice, guidance and support... to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future!Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. * Are you an experienced and conscientious individual with a passion for health and safety? * Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? If so, we want to hear from you..You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to…