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A progressive career opportunity for an HR Office Manager - to join an award-winning professional services consultancy. This is an exciting career opportunity working within a highly successful International company, where you will have the opportunity to make a genuine impact on the business with a focus on driving performance and developing a culture of operational excellence.Providing clear leadership, technical support and ensuring day to day functional operation of the team meets productivity and quality standards. Day-to-Day * Mentoring and monitoring team, ensuring they provide commercially focused, quality advice to clients recognising gaps in knowledge recorded for training and development purposes. * Overseeing the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding. * Liaising with clients to discuss their requirements and needs, in accordance with policies and procedures. * Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison * Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers ensuring best practice is shared across group companies. This role offers an exciting opportunity to really make your mark within the business, with a focus on driving operational excellence, customer engagement through to developing products & services utilising the latest technology to maximise client growth opportunities. 48018LSR5INDHIN
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A progressive career opportunity for an HR Office Manager - to join an award-winning professional services consultancy. This is an exciting career opportunity working within a highly successful International company, where you will have the opportunity to make a genuine impact on the business with a focus on driving performance and developing a culture of operational excellence.Providing clear leadership, technical support and ensuring day to day functional operation of the team meets productivity and quality standards. Day-to-Day * Mentoring and monitoring team, ensuring they provide commercially focused, quality advice to clients recognising gaps in knowledge recorded for training and development purposes. * Overseeing the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding. * Liaising with clients to discuss their requirements and needs, in accordance with policies and procedures. * Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison * Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers ensuring best practice is shared across group companies. This role offers an exciting opportunity to really make your mark within the business, with a focus on driving operational excellence, customer engagement through to developing products & services utilising the latest technology to maximise client growth opportunities. 48018LSR6INDHIN
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Are you a safety professional with a passion for keeping people safe and a knack for inspiring others to do the same? If you're nodding, then keep reading-this could be your next big move!Keen to complete your H&S NVQ Level 6, funded and supported through to completion?Portfolio have partnered up with an established global consultancy, on the hunt for a rockstar Health and Safety Advisor to join their growing team. This isn't just a job; it's a chance to work with an award-winning consultancy group that values innovative thinking and top tier service!My client will support this individual to obtain there diploma alongside various other qualifcations and courses! Day to Day * Lead Health & Safety service visits, providing expert advice and thorough documentation. * Be the go-to for Health & Safety guidance, investigation, and compliance. * Build strong relationships with clients, delivering a high-quality, cost-effective consultancy service. * Support clients in crisis management and help them navigate Health & Safety regulations with ease. * Maintain a professional attitude and ensure you're always on top of industry best practices. YOU? * TechIOSH * Comprehensive knowledge of Health and Safety rules and regulations. * A confident communicator with a knack for building relationships. * Proven problem-solving skills and the ability to think on your feet. * A team player who can also work independently. * Flexibility to adapt to changing demands and thrive in a fast-paced environment. Lets talk benefits.. * Company-wide profit-sharing scheme. * Car allowance of £6,000 or a Tesla company car (your choice!). * Remote and field-based work for ultimate flexibility. * 25 holidays plus bank holidays, with more holidays added as you stay with us, including your birthday off! * Christmas bonus after a qualifying period. * Private health insurance, a Medicash plan, and a pension scheme. * Additional perks like Bike to Work, social events, and more! Ready to join a dynamic team that's shaping the future of Health and Safety? 963438CC9R10INDFIR
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Are you a safety professional with a passion for keeping people safe and a knack for inspiring others to do the same? If you're nodding, then keep reading-this could be your next big move!Keen to complete your H&S NVQ Level 6, funded and supported through to completion?Portfolio have partnered up with an established global consultancy, on the hunt for a rockstar Health and Safety Advisor to join their growing team. This isn't just a job; it's a chance to work with an award-winning consultancy group that values innovative thinking and top tier service!My client will support this individual to obtain there diploma alongside various other qualifcations and courses! Day to Day * Lead Health & Safety service visits, providing expert advice and thorough documentation. * Be the go-to for Health & Safety guidance, investigation, and compliance. * Build strong relationships with clients, delivering a high-quality, cost-effective consultancy service. * Support clients in crisis management and help them navigate Health & Safety regulations with ease. * Maintain a professional attitude and ensure you're always on top of industry best practices. YOU? * TechIOSH * Comprehensive knowledge of Health and Safety rules and regulations. * A confident communicator with a knack for building relationships. * Proven problem-solving skills and the ability to think on your feet. * A team player who can also work independently. * Flexibility to adapt to changing demands and thrive in a fast-paced environment. Lets talk benefits.. * Company-wide profit-sharing scheme. * Car allowance of £6,000 or a Tesla company car (your choice!). * Remote and field-based work for ultimate flexibility. * 25 holidays plus bank holidays, with more holidays added as you stay with us, including your birthday off! * Christmas bonus after a qualifying period. * Private health insurance, a Medicash plan, and a pension scheme. * Additional perks like Bike to Work, social events, and more! Ready to join a dynamic team that's shaping the future of Health and Safety? 963438CC8R9INDFIR
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Customer Service Team Leader Greater Manchester
Permanent £28,000 - £30,000 Per Annum
Ref: 47973LF Group
Are you an Experienced Customer Service Team Leader looking for a new challenge?Do you always put the customer first while creating a happy, supportive environment for your team? If you have at least 1 year customer service team management experience, preferably within a software company, please apply today and we'll be in touch! We are looking for an experienced Customer Service team Leader to manage a team of 10 Account managers. Working with the Onboarding team you will be responsible for all coaching, QA, KPI's as well as HR issues. We are looking for someone who is very hands on and visible, who doesn't mind getting stuck in when needed and help with escalations, demo's of the software / platform and supporting their team! Role DescriptionSupport the BrightHR Activation and Engagement Specialist team, encouraging best practice and Service Level Adherence (SLA). Meet and exceed all personal KPIs and drive the Support team to deliver against their own objectives. Contribute to team activities, leading by example and encouraging colleagues to follow suit. Be available to assist in resolving complex technical queries and complaints and assist the Onboarding Manager in identifying career progression and training opportunities. Main Responsibilities * Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. * Provide daily and weekly MI on team performance KPI and SLA adherence to team and senior stakeholders. * Provide feedback to the team on both positive and negative service issues, giving praise to individuals where due. * Conduct at least 4 weekly call quality assessments and provide timely feedback and coaching to team. * Lead the Engagement Team to achieve minimum 50% onboarded clients within 30 days from registration. * Develop and guide the Activation Team to deliver minimum 80% activated clients. * Contribute to 5-star online reviews and positive feedback and always provide an excellent customer service. * Identify individual training needs/performance issues and assist the Head of Onboarding & Engagement Manager in implementing career development plans/performance management plans where necessary. * Be available to resolve complex complaints within contractual SLA and adherence/behaviours are always met. * Ensure processes are followed and provide suggestions for improvement where processes are failing. * Conduct BrightHR demos to prospect clients ensuring feedback is provided to the Business Development Managers. * Delegate tasks to individuals to ensure that the team is operating efficiently and to maximum capacity. * Conduct all internal and external training sessions where required across the Peninsula Group. The above is not an exhaustive list of responsibilities and the successful candidate will be expected to carry out duties, outside of their usual role. These duties may include out of hours/ weekend working to suit the needs of the business. The successful candidate should possess the following skills and experience: * Excellent customer service skills * Strong leadership skills * The ability to present information confidently and accurately * Minimum 1 years team management experience Benefits * 25 days' holiday,…
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Reporting into the Director of Payroll, the Payroll Administrator will be responsible for processing full-cycle payroll for 1500+ employees using ADP WFN. The successful candidate will work closely with HR and finance departments to ensure seamless payroll operations. Key Responsibilities: * Process bi-weekly payroll for all hourly employees using ADP WFN. * Verify and input employee information, including miscellaneous earnings, hours, and deductions. * Create, modified and submit electronic ROEs. * Handle payroll discrepancies and resolve issues promptly. * Prepare and distribute pay statements and reports. * Assist in year-end reporting, including T4 preparation and distribution. * Respond to employee inquiries regarding payroll and benefits. * Support internal and external audits related to payroll. Qualifications: * Post-secondary education in accounting, finance, or related field preferred. * PCP designated or in-progress. * Minimum of 1 year of full-cycle payroll using ADP WFN. * Proficient in Microsoft Office, especially Excel. * Strong organization and communication skills. INDCAN48213NWR
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Location: Toronto, Canada - FT in office - Downtown TorontoPayroll administration and processing experience is required. CPA Canada designation preferredResponsibilities: 1 Leadership in Finance Management: * Lead all financial functions, including managing relationships with key stakeholders in Canada and the UK. * Foster a positive and inspiring work environment, coaching and guiding team members to achieve growth, accountability, and business advancement. * Proactively drive process enhancements and efficiencies across Finance and other areas * Strategic Financial Advisory: * Serve as a dedicated Finance Business Partner, serving as the primary resource for financial and reporting matters. * Offer strategic advice on sales optimization to enhance profitability and operational effectiveness. * Communication and Reporting: * Deliver regular updates to Executive Management in monthly meetings, ensuring clear communication and alignment with organizational objectives. * Take full ownership of reporting, budgeting, and forecasting activities, ensuring alignment with UK reporting standards and quarterly reforecasting needs. * Stakeholder Relations: * Cultivate and strengthen relationships between the Toronto and UK offices, facilitating effective communication and collaboration to drive shared success. * Team Development and Management: * Mentor and develop the finance team, ensuring the delivery of accurate financial outcomes and processes. * Lead and manage a dedicated local finance team, ensuring the achievement of deliverables, KPIs, and performance targets. * Compliance and Financial Operations Oversight: * Oversee all aspects of the tax function, including tax returns, PST, GST/HST, and corporate tax obligations, leveraging intermediate tax expertise. * Lead annual budgeting and quarterly reforecasting processes to support strategic financial planning. * Manage the annual audit process and ensure the timely generation of accurate statutory filings. * Assume full responsibility for all financial accounting functions, including month-end reporting, semi-monthly payroll processing, weekly accounts payable processing, and weekly cashflow forecasting. Desirable Skills and Experience: * Ceridian Dayforce payroll process experience * Proficiency in B2B environments * Familiarity with software/SAAS industry * Demonstrated leadership in team management * Experience in CA/UK business environments * Commercial analysis mindset * At least 5+ years of experience as a Financial Controller, Finance Manager, Head of Finance, Accounting Manager Perks and Benefits: * Three weeks of vacation, with additional vacation days increasing after two and five years of service * Birthday day off * RRSP matching program * Enhanced health and dental benefits 47578CNINDCAN
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Trainee Fire Safety Administrator Greater Manchester
Permanent £24,000 - £27,000 Per Annum
Ref: 48543LS Group
Are you a driven Administration professional with an interest in pursuing a career within Fire?We're seeking a dynamic and driven trainee Fire professional to join our clients growing team, where you'll provide invaluable advice and support to clients across a range of industries. Day-to-Day * Advising client's needs relating to Fire * Providing telephone/e-mail advice to clients regarding Fire related concerns (Once trained). * Attending training and regularly updating the team on relevant changes to legislation and guidance * To specialise in Fire and have relevant practitioner experience. * Undetake development and professional training to level 3 in fire risk management with a view to undertaking BAFE validation approval process. * Amending Fire Safety management systems and risk assessments. * Development of Fire systems and elearning as requested Benefits * 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5 years (not applicable for Field Sales, they receive 22 days) * Additional day off for your Birthday * Medicash cash plan * Profit share scheme dependent on targets set, non-contractual. * Pension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years. * Enhanced sick pay 1 week for up to 12 months service, then increases to up to 3 weeks. * Cycle to work scheme. * Season Ticket Loan Scheme * Christmas Bonus applicable after 3 years' service, additional weeks' pay paid in December. * 24/7 Access to Health at Work * Auto enrolment onto the Group Life Insurance scheme * Bupa individual health care cover after 5 years' service * Bakers Breakfast every Monday for office-based staff. * Free Fruit every Wednesday for office-based staff. * Discounted parking for Manchester staff at AO Arena for a monthly ticket * Refer a friend scheme, standard scheme is £500 after probationary period. Some Departments will offer enhanced incentives for particular roles. 48543LSINDMANJ
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Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK.This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Day to Day Responsibilities * Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. * Representing clients in Tribunals and hearing and contested cases at tribunal * Preparation of cases, write up and running trials in court * Provide clear assessment of client cases, and identify and manage risks to the client including cost implications * Representing client interests wholly and presenting all legal arguments relevant Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure INDMANS971383BG7R10