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* Is this you? A positive, organised, hardworking individual, who enjoys speaking to clients. * Do you have a keen eye for detail? * Are you self-motivated and looking for a new adventure?The Portfolio Group have a phenomenal opportunity on the table... we are looking for a talented Complaints Handler to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing. Job OverviewThe role requires you to deliver an exceptional level of service in order to retain our clients. You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns raised, whilst achieving and delivering excellence in service by providing fast client focused solutions. Day-to-Day Responsibilities * Being the first point of contact for any client wishing to discuss their continuous service agreement * Retaining clients on their continuous service agreement and avoid them from renegotiating their terms and conditions * Ensuring that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments * Ensuring that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure * Understanding all client databases and systems to adequately investigate and respond to the client What you Bring to the Team * A target driven individual who thrives on personal and team success * Total commitment to client retention * Thrives from client success * A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team * A strong communicator with excellent interpersonal skills and works well in a team * Ability to deal with challenging conversations * Ability to work in a fast-paced environment * Strong time management skills * A dynamic and flexible approach, as well as the ability to work under pressure Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 year 474497MAR3INDHIN
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Customer Service Advisor Leicestershire
Permanent £22,000 - £23,000 Per Annum
Ref: P971139LSR9 Group
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.As a Customer Service Advisor you will focus on managing existing clients, being the first point of contact for any queries or concerns. You will deliver world class care exceeding clients' experctations by providing fast client focused solutions. Day-to-Day Responsibilities as an Customer Service Advisor: * Contacting clients to welcome them to the business and booking their initial appointments with consultants * Maintenance of client profile including additional sites, changes in employee information where appropriate. * Receiving client and consultant telephone calls and resolving queries and service issues * Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * Liasing with the new business resolution specialist to handle new business intent to cancels quickly and effectively What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P971139LSR9INDHIN
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Senior Audit Specialist Leicestershire
Permanent £75,000 - £80,000 Per Annum
Ref: P967616LS1R26 Group
My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. Day to Day Responsibilities as a Senior Audit Specialist: * Take responsibility for certain audit and practice management products. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in media/publishing. * Confident in helping clients. * Superb teamwork and communication. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P967616LS1R26INDHIN
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Senior Audit and Accounting Writer Leicestershire
Permanent £75,000 - £80,000 Per Annum
Ref: P967616LS2R23 Group
My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in media/publishing. * Confident in helping clients. * Superb teamwork and communication. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P967616LS2R23INDHIN
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The Portfolio Group are working for an award-winning global organisation and leading provider of comprehensive HR & payroll solutions, dedicated to helping small and medium-sized businesses (SMEs) streamline their HR & payroll processes, ensure compliance, and save time. This innovative business has designed a systems to meet the unique needs of growing businesses, offering a seamless, reliable, and cost-effective solution. Role OverviewAs a Sales Coach you will be responsible for training sales reps on our company's products, sales techniques, and customer service strategies. Additionally, you will assess the training needs of the team and provide ongoing coaching and reinforcement to improve their performance. Your ability to motivate and engage others will be crucial in developing top-notch sales reps As a Telesales Coach you will:* Develop and implement training programs for new and existing sales personnel.* Deliver training sessions on products, sales techniques, and customer service strategies.* Conduct one-on-one coaching sessions to provide feedback and improve sales reps' performance.* Assess the training needs of the sales team and develop customized training plans accordingly.* Stay up to date with industry trends and changes to ensure training content is relevant and effective.* Collaborate with sales managers to identify areas of improvement and provide targeted training solutions.* Evaluate the effectiveness of training programs through assessments and surveys and make adjustments as needed. To be considered for this role:* Develop and implement training programs for new and existing sales personnel.* Deliver training sessions on products, sales techniques, and customer service strategies.* Conduct one-on-one coaching sessions to provide feedback and improve sales reps' performance.* Assess the training needs of the sales team and develop customized training plans accordingly.* Stay up to date with industry trends and changes to ensure training content is relevant and effective.* Collaborate with sales managers to identify areas of improvement and provide targeted training solutions.* Evaluate the effectiveness of training programs through assessments and surveys and make adjustments as needed.What you will get in return:* Salary up to £35,000 depending on experience * £41,000 OTE in year one* Profit Share Scheme* 25 days' holiday plus bank holidays* Day off on your birthday* Pension Plan and Life insurance* Access to Employee assistance programme INDMANS
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Business Development Manager - Payroll Solutions Greater Manchester
Permanent £30,000 - £50,000 Per Annum
Ref: 48797KA Group
* Office based Role in Manchester City Centre* Guaranteed £60K - £100K OTE end of year one The Portfolio Group are working for an award-winning global organisation and leading provider of comprehensive HR & payroll solutions, dedicated to helping small and medium-sized businesses (SMEs) streamline their HR & payroll processes, ensure compliance, and save time. This innovative business have designed a systems to meet the unique needs of growing businesses, offering a seamless, reliable, and cost-effective solution. Role OverviewWe are seeking a dynamic and results-driven Business Development Manager with a specialisation in payroll services to join our expanding team. In this role, you will be responsible for driving the growth of our payroll services division by acquiring new clients, nurturing relationships, and delivering tailored solutions that meet the specific needs of each business. As a Payroll Business Development Manager you will:* Identify, target, and engage potential SME clients to promote our payroll services* Delivery of strong inbound office leads for the sale of payroll services and software* Conduct in-depth needs assessments to understand the unique payroll challenges of each client, and present customised solutions* Build and maintain strong, long-term relationships with key decision-makers and stakeholders in the SME sector* Provide customer demonstrations on the new payroll software and ease of use with clients* Attend Face to Face meetings to build and nurture relationships with the payroll customers* Collaborate with the marketing team to develop effective sales materials, presentations, and campaigns* Stay informed of industry trends, market conditions, and competitors to provide insights and recommend strategies* Regularly report on sales activity, pipeline status, and revenue projections to senior management To be considered for this role:* Proven experience in business development or sales, with a focus on payroll services or HR services* Demonstrated success in selling to SMEs, with a strong understanding of the challenges and opportunities within this market* Excellent communication, negotiation, and presentation skills* Ability to build rapport quickly and establish trust with clients* Strong organisational and time management skills, with the ability to manage multiple opportunities simultaneously* Self-motivated, proactive, and results-oriented with a passion for helping businesses succeed* Proficiency in CRM software and other sales toolsHow you'll benefit:* Salary is depending on experience * Guaranteed £60K-£100K OTE in year one (minimum uncapped)* Uncapped monthly commission* Daily, weekly and monthly incentives* Profit Share Scheme* 25 days' holiday plus bank holidays* Day off on your birthday* Pension Plan and Life insurance* Access to Employee assistance programme INDMANS
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Software (Saas) Business Development Manager Greater Manchester
Permanent £30,000 - £35,000 Per Annum
Ref: 48801KA Group
The Portfolio Group are working for an award-winning global organisation and leading provider of comprehensive HR & payroll solutions, dedicated to helping small and medium-sized businesses (SMEs) streamline their HR & payroll processes, ensure compliance, and save time. This innovative business have designed a systems to meet the unique needs of growing businesses, offering a seamless, reliable, and cost-effective solution. Role OverviewWe are seeking a dynamic and results-driven Business Development Manager with a specialisation in payroll services to join our expanding team. In this role, you will be responsible for driving the growth of our payroll services division by acquiring new clients, nurturing relationships, and delivering tailored solutions that meet the specific needs of each business. As a Software Business Development Manager you will:* Identify, target, and engage potential SME clients to promote our payroll services* Delivery of strong inbound office leads for the sale of payroll services and software* Conduct in-depth needs assessments to understand the unique payroll challenges of each client, and present customised solutions* Build and maintain strong, long-term relationships with key decision-makers and stakeholders in the SME sector* Provide customer demonstrations on the new payroll software and ease of use with clients* Attend Face to Face meetings to build and nurture relationships with the payroll customers* Collaborate with the marketing team to develop effective sales materials, presentations, and campaigns* Stay informed of industry trends, market conditions, and competitors to provide insights and recommend strategies* Regularly report on sales activity, pipeline status, and revenue projections to senior management To be considered for this role:* Proven experience in business development or sales, ideally within sofware* Demonstrated success in selling to SMEs, with a strong understanding of the challenges and opportunities within this market* Excellent communication, negotiation, and presentation skills* Ability to build rapport quickly and establish trust with clients* Strong organisational and time management skills, with the ability to manage multiple opportunities simultaneously* Self-motivated, proactive, and results-oriented with a passion for helping businesses succeed* Proficiency in CRM software and other sales toolsWhat you will get in return:* Up to £35,000 OTE £80,000 TOP earners earn £140,000* Uncapped monthly commission* Daily, weekly and monthly incentives* Profit Share Scheme* 25 days' holiday plus bank holidays* Day off on your birthday* Pension Plan and Life insurance* Access to Employee assistance programme INDMANJ
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My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in media/publishing. * Confident in helping clients. * Superb teamwork and communication. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P967616LS3R25INDLON
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Salary: £23,000 - £25,000 Basic with first-year earnings of £35,000 + Excellent Benefits with top Achievers are earning between £60,000 and £70,000 per annum.A market leader in professional services searching for motivated and determined individuals to get the ground running on their sales careerWith that being said, commission with this role is uncapped, so determination will determine how much you earn each month.With their customer-first approach, they are expanding rapidly and are looking to build a motivated Business Sales Team that showcase exceptional sales strategies and relationship management.Our client supports over 90,000 organisations worldwide and are growing at a rapid rate. This represents incredible career advancement opportunities for exceptional individuals. With your experience and their state-of-the-art training, you can put yourself in a very successful position with some of their top earners earning up to £70,000 a year.If you are looking for a new challenge and career progression, then this is an amazing opportunity to join the UK's leading professional services provider who can provide you with just that. They have fantastic perks, fun incentives as well as annual 'top earner' trips abroad. Key Responsibilities: * Scheduling sales opportunities for a Business Development Manager to attend, to meet with * business owners/Directors to sell HR and legal services. * Ensuring quality B2B conversations establish the need for our service. * Working to daily targets around call time and appointments booked. * Working on maintaining a low cancellation rate. * Self-generate new leads, appointments, and referrals through day-to-day new business * activity. * Achieve monthly and quarterly sales targets. * Accurately build, manage, and maintain your own sales pipeline. * Update salesforce with accurate information. * Working on campaign data, targeting industry sectors or specific data lead sources. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualifications: * Proven experience in a B2B or B2C sales role * Strong negotiation and presentation skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Results-driven mindset with a track record of meeting or exceeding targets. * Have experience in outbound lead generation/telesales using a professional approach * Can work in a target based, fast paced environment * Driven by your own results and have high ambition for the role * Resilient, be confident in yourself and your abilities, be able to engage clients with your energy * You will have the ability to speak to a large range of people and people at different levels of the business. * You'll be motivated, driven and tenacious at the potential great earning and career progression we can offer * Be able to show initiative, a self-starter, be eager to learn and learn from our coaching programme Benefits * Quarterly bonus opportunity on top of monthly commission * Monthly weekend away prize * Free on-site state of the art gym * International sales conferences include Monaco, Miami & Dubai * Team & Department incentives including early finishes, free lunches…