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Telesales Compliance Assessor Greater Manchester
Permanent £22,000 - £24,000 Per Annum
Ref: P45910LFR2 Group
Are you a highly motivated, and driven individual with a background of working in a regulated environment? Would you like to work for an award-winning organisation who have won awards as one of the 'Best Places to Work' for 3 consecutive years?Portfolio are proud to be exclusively representing our award-wining, multinational Professional Services client in their search to add an Quality and Compliance Assessor to their team. The Quality and Compliance Assessor will be responsible for analysing full sales processes and ensuring sales procedures are compliance with the company. Daily responsibilities will include; * Analyse full sales process to ensure sales procedures are compliant with the company process and regulatory authorities including the Financial Conduct Authority ("FCA") * Assessment of Business Development Managers and Business Sales Executives for quality and compliance standards. * Assess Field Based Consultants for quality and compliance standards via teams' meetings. * Oversee quality assessment process for sales and service calls. * Conduct compliance investigations as and when required and advise on themes and trends. * Responsible for the overall design, implementation, and ongoing enhancement of compliance procedures, whilst ensuring its alignment with business objectives * Responsible for the implementation and monitoring of compliance controls including carrying out regular spot checks of websites, emails, letters, documents, and processes. * Internal auditing of processes and procedures from a compliance perspective, particularly those procedures relating to the sales process. * Develop an effective education and engagement program through ongoing communication and training to senior management. * Keeping all the relevant trackers up to date in timely manner and collating all weekly, monthly, and quarterly reports on time. * Conducting FCA compliance induction training across the group for all new starters where applicable. In order to be considered for the role, you must have; * Background working in a regulated environment essential * Excellent Planning and Organisational skills with a strong attention to detail. * Ability to communicate effectively and provide feedback in a constructive manner. * High level of integrity and accountability for results P45910LFR2INDMANJ
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My client is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula BrAIbox AI. They are providers to small and medium-sized businesses located throughout Canada! They currently employ over 2,500 people globally has quickly become one of the fastest growing companies. Job PurposeThis role gives you the opportunity to develop and nurture a team of paid search marketeers, manage significant budgets and join at an exciting and significant point in our growth. You will be an integral part of that story and manage and take responsibility for search activity to maximize our paid media budgets, prove success, and scale. Job OverviewThe Head of SEM oversees the day-to-day, granular search marketing activity of the organisation and drives digital initiatives for the, ensuring the optimization of our key revenue streams. You will be responsible for leading the paid search and SEO team, continuing their training and development to add greater benefit to the business. This chance to make a difference, be part of something special and receive a fantastic package is not an opportunity to be missed. Day-to-Day Duties and ResponsibilitiesThe following responsibilities are not listed in order of priority: * Maintain, develop and implement the search strategy to ensure the business has an online presence that maximizes the use of paid and organic channels. * Explore new opportunities within paid media to utilize Google's full suite of channels, programmatic, native and social platforms. * Focus on continual improvements to create efficiency in spend, increase ROI, invest in new media and generate sales qualified leads from new channels. * Ensure organic search strategy, compliments and uses appropriate data from our paid media activity to subsidize paid investment. * Collaborate with other digital and marketing teams to create and implement best in class display, remarketing and native content and advertising. * Work with UX design and development teams so that paid media investment is driven to assets that have been optimized to the highest level. * Take a hands-on approach in all campaigns to improve results and develop the skills of your team. * Develop strong relationships with all internal teams to learn more about our business and the market opportunity. * Manage the workflow and priorities of the SEM team, assigning tasks, projects and activities. * Provide timely and reliable management information to key stakeholders within the business.The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be constructed as an absolute description of the work requirements that may be inherent in the job. Essential Skills and Competencies * 7+ years' experience of implementing successful marketing strategies using a wide range of Sem activity, delivering on ambitious ROI targets, and controlling costs. * A proven track record of creating commercial opportunities through flawless execution of a robust strategy in a fast paced, results-driven environment. * Experience leading a team, with proven ability to motivate and coach. * Ability…
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My client is an HR software organisation that allows businesses to manage their employee data in one easy to us platform. They are a fast growing, multinational organisation, with endless career opportunities. The opportunityThe successful candidate with be responsible for preparing accurate monthly management accounts. You will be doing regular financial reporting for the group, providing insights that will help with strategic business planning. Additional duties will include: * Intercompany reconciliation * Quarterly forecasting and annual budgeting * Filing of GST and VAT returns * Weekly KPI and Sales reporting, and reviewing the sales commissions workings * Cashflow forecasting and management The ideal candidateWe are looking for an individual who is inquisitive and wants to understand how real-life scenarios impact the numbers. Our ideal candidate will have: * An analytical mindset * Excellent Excel skills * The ability to prioritise to meet deadlines * Holds, or be working towards an accounting qualification * Knowledge of Canadian accounting policies is a benefit, but not essential What's in it for you? * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years This role is based in the Manchester City office 5 days per week, 9am - 5:30pm. If you are interested, or would like more information, please apply today! P46263CHINDMANS
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Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Work Force Planning Administrator to join the team to help support the growth of the business. Job PurposeYou will be working within the sales departments, taking full ownership of the allocations of HR and H&S support on all sales opportunities through various sales channels. You will be the first point of contact providing first class telephone service to our clients. Job OverviewAs part of our work force planning and sales team you will become an integral part of the sales operation working closely with both internal and external sales. You must be positive and have excellent communication skills and an ability to build positive rapport and provide our customers with a good experience. The role has an analytic focus and will require you to have good attention to detail, with strong communication skills and the ability to forge strong relationship across various departments. Day to Day Responsibilities * To manage the allocation of HR & HS supports to each sales appointment. * To monitor all incoming appointments and cancellations and ensuring prompt and accurate allocation. * To maintain an accurate record of appointments through our CRM System Salesforce and other systems as may be needed. This will require close monitoring and accurate completion of staff movement, diary system and weekly/daily sales figures. * To utilise available records, to identify statistics that will benefit the growth and success of the team. For example, sales communication channels and conversions with and without supports. * To ensure that appropriate times is provided to each appointment and that the support teams are attending meetings for the allotted time. * To liaise closely with the Business Development Mangers to ensure that they are utilising this resource and using to the benefit of the growth of the business. * Forge strong relationships across the Sales departments to ensure that there is clear lines of communication for the allocation and usage of sales supports. * In consultation with the Campaign Manager and Telemarketing Director identify any gaps that will increase the functionality of the department. * The role is analytic focused and will require analysis of data on a regular basis working with the direct manager of the team. * Receiving inbound enquiries regarding the business services, assessing the call and directing to the relevant department * Utilising salesforce and various inhouse systems * Working within SLAs in terms of call handling times and quality standards * Providing excellent customer service on every call * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a talented Marketing Exec individual to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members. We're proud to be exclusively supporting a highly successful business based in the Manchester area that operates in the B2B world! The business has enjoyed impressive growth and as a result, they're now looking for an additional Marketing Executive to join their existing multi-skilled marketing team! This is a once in a career opportunity for an exceptional Marketing Executive to join a truly People Led business, the industry leading EAP and OH provider! Day To Day Responsibilities * Create and manage the scheduling of prospect webinars, ensuring relevance and in line with business objectives. * Overseeing topics and content updates of our webinars (presentations, recording and transcribing), blogs, podcasts, and other external content. * Being actively involved within our automation campaigns, helping to create, execute and report back on email campaign performance. * Responsible for the creation and management of annual marketing calendar. * Responsible for the planning and distribution of our external client and prospect newsletters. * Proactively responding to market trends, insights and research ensuring thought leadership and creative solutions. Including supporting with any requests relating to PR * Working with the marketing team to proactively seek creative ways of raising our profile in our key markets to generate revenue and strengthen our brand position. * Manage internal marketing requests from brief to completion, working with the wider team. * Tracking of lead generation activity with analysis of success. * Capturing client and market intelligence to prompt new marketing campaign ideas. You? * At least 2 years' experience in a similar role with proven ability to produce high quality work to brief and tight deadlines. * Able to propose long-term strategies and create plans related support growth. * Strong knowledge of Excel & Google Analytics with a passion for data analysis and data driven insights - Salesforce knowledge a bonus * The enthusiasm to keep abreast of industry standards, new technologies and the latest approaches in digital marketing with the ability to communicate this throughout the team. * High attention to detail and excellent problem solving. * Able to develop a long-term strategy with hands-on ability to get things done. * Ability to work effectively with cross-functional teams and build strong relationships. * Self-starter with the ability to work independently and meet tight deadlines. * Desire and ability to work in a fast paced, busy, multi-tasking environment. 971368CCRINDMANS
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VIP Customer Service Coordinator Leicestershire
Permanent £22,000 - £22,000 Per Annum
Ref: 46248 Group
VIP Customer Service Coordinator The Company My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. The Opportunity You will be dealing with phone calls within a call centre environment. The successful candidate will be the first point of contact for clients, providing a professional service and ensuring customer satisfaction. A typical day will include: * Answering the phones and taking messages * Onboarding new clients, maintaining contact throughout the service period * Supporting consultancy coordinators with daily administration The Ideal CandidateThis is an excellent place to work if you are an individual who loves to solve problems. You will thrive off working through challenges and obstacles. You will bring with you the following skills: * Excellent communication and customer service * Clear and concise written communication * Time Management and organisation What's in it for you? The opportunities for you to grow and develop are endless, and you'll be entitled to: * 20 days of annual leave, rising to 22 after two years, 27 days after three years, and 28 days after five years * Additional day off for your birthday * Profit share incentive * Contributory pension scheme * Eye Care Contribution * Season Ticket Loan (after probation) * Private health care after 5 years * Christmas Bonus (after 3 years continuous service) This role is based in Hinckley and will require you in the office 5 days per week. If this sounds like you, please apply today!46248CHINDHIN
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HR Recruitment Administrator Greater Manchester
Permanent £21,225 - £21,225 Per Annum
Ref: 46250 Group
The CompanyFor nearly four decades my client has been the go-to support for UK businesses in HR, Health and Safety, wellbeing, legal insurance and more. They have revolutionised employment law by making it accessible around the clock, sparing employers from expensive legal fees.The roleThe successful candidate will support legal and HR functions with all the administration associated with recruitment. You will also support hiring managers once the recruitment process is complete, assisting with the onboarding, retention, and exit of employees. Additional duties include: * Produce employment and contractual documents via Docusign * Conduct right to work checks * Arrange travel and accommodation for new starters * Assist with the coordination of Recruitment Fairs and Graduate Events * Reference checking The ideal candidateWe are looking for an enthusiastic individual who will reflect positively on the brand when talking to potential candidates. Your skillet will include: * MS Office Suite competencies * The ability to work independently and to a high standard * Excellent communication and presentation * The ability to prioritise workloads in a fast paced environment * Fantastic attention to detailWhat's in it for you? * Profit Share Scheme * 25 Holidays + Bank Holidays (increases with service) * Day off on your Birthday * PerkBox Discounts * Christmas Bonus after 3 years * Contributory Pension Scheme * Private Health Insurance after 5 yearsThis role is based in Manchester City and will require you in the office 5 days per week. If this opportunity sounds like you, please apply today!
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The Portfolio Group are delighted to be recruiting exclusively for a leading and multi award-winning professional services consultancy that partners with an unrivalled UK & International B2B Customer base. Part of a leading International Group of companies, they are now looking to go to the next level in terms of exceptional growth. With unlimited funds to drive this exciting opportunity, they are now looking to appoint a CRM Manager who will continue to support the organisations accelerated growth at both a strategic and 'hands-on' delivery level.Reporting to the Marketing Director, the CRM Manager will create, implement and oversee the CRM strategy within a dynamic and growing business. Responsible for the CRM programme for the business, you'll be focused on retaining and growing the existing customer and prospect base, utilising all communications channels.This is a great opportunity for someone wanting to advance their career in CRM! Day to Day Responsibilities * Lead your CRM and automations team to implement and facilitate the CRM strategy and plan in line with overall business goals * Owning and developing the CRM strategy that effectively converts and engages prospects and clients. registered users to customers, welcomes new prospects, reactivates lapsed customers, prevents churn and drives repeat purchase from previous bookers * Implement effective nurture campaigns to welcome and onboard prospects, delivering a personalised experience, specific to their needs. * Be responsible for reactivating lapsed profiles. * Gather strategic insights to inform CRM strategy in terms of campaign generation and existing campaign improvement * Analyse existing customer behaviours and identify key customer moments when CRM communications should be executed * Overseeing the delivery and ongoing development of all lifecycle campaigns including: segmentation, transactional emails, upsell, welcome re-activation and re-engagement programs. * Lead your team to develop engaging, impactful, and personalised campaigns that drive retention and loyalty to meet commercial objectives * Raise the profile of CRM success within the business through effective reporting and insight * End to end responsibility of lifecycle campaigns including; segmentation, welcome and re-engagement programs. * Manage and coordinate large scale CRM led business initiatives. Knowledge & Experience * Minimum 5 years CRM experience. * Proven track record in delivering CRM strategy * Proven success in managing complex, personalised, segmented CRM campaigns service-led business * Experience in process management and development * In-depth working knowledge of utilising ESP * Adobe Marketo or similar * Salesforce * Strong data driven mindset You? * Commercially astute and results driven * A passionate, self-starter, uses initiative and problem solver * Work to tight deadlines with a can-do attitude * Ability to be dynamic in an incredibly fast-paced environment * Willingness to go beyond the call of duty to get the job done * Strong communicator internal / external * A passion for innovation within the CRM space * Thorough and meticulous with extreme attention to detail. * Strong analytical skills with ability to spot trends and opportunities in data * Building strong relationships with wider teams - proactive team player * Creative thinker with innovative…
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1st line Service Desk Analyst Greater Manchester
Permanent £22,000 - £24,000 Per Annum
Ref: P45968LFR Group
* Are you tech savvy and customer focused? * Do you have good customer service and problem-solving ability? * Want to work for a vibrant, market leading software company?My Client are recruiting a service desk analyst to help clients having technical difficulties. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Answer all inbound support queries to the service desk within SLA. * Provide a response to all inbound email queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance Indicators What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City Centre If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! P45968LFRINDMANJ