Job Description

  • Job Reference:MC47588_1719948657

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Maggie Colorado

  • Job Location: Toronto

  • Job Title: Human Resources Advisor

  • Job Salary: Competitive Salary

Posted On: 2nd July 2024


* To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
* To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
* To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
* To actively own cases to resolution, building rapport and working relationships with clients on each interaction
* To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
* To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
* To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
* To log all advice accurately onto Salesforce and other systems
* To follow internal protocols for managing and escalating cases where applicable


* CHRP/CPHR designation is mandatory
* 5+ years of experience in an advising role
* Ability to work under pressure in a fast-moving, performance-driven environment
* Excellent communication skills
* Ability to juggle multiple tasks, prioritising your workload accordingly
* Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared
* service centre
* The ability to motivate yourself and those around you
* An organised self-starter with an enthusiasm for exceptional service delivery


* Day off on your birthday
* Enhanced Benefits with Health and Dental Coverage
* We offer a Registered Retirement Savings Plan (RRSP) Matching Program
* Downtown Location
* Vacation Days increase after 2 and 5 years’ service

If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca.



Personal Details


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