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Are you ready to steer the digital marketing ship towards new horizons and spearhead digital marketing strategies for an award-winning group?My client is seeking a visionary Head of Digital Marketing to orchestrate our marketing strategy, fortify business opportunities, and amplify our presence across all channels! Collaborating directly with the CEO, you'll craft and execute the digital and lead generation strategy to meet ambitious growth targets. Your expertise in team leadership within a high-growth online business will be instrumental to the growth of this organisation! Responsibilities Include: * Crafting a medium-term strategic growth plan * Developing and executing an integrated digital marketing strategy * Leading various marketing activities and assessing performance metrics * Overseeing website optimization and conversion rate enhancement * Cultivating strategic relationships within the sector for brand expansion * Establishing distribution networks for lead acquisitionYou?An exceptional leader with a proven track record in: 1 Elevating brand recognition via digital and social media 2 Implementing commercially effective marketing strategies 3 Navigating high-growth, fast-paced environments 4 Achieving significant ROI on marketing budgets 5 Proficiency in PPC, SEO, social media, Brand Advocacy, and Loyalty Campaigns This is an unparalleled opportunity to make a mark in a dynamic, entrepreneurial setting. If you're driven by innovation and thrive in achieving substantial growth, we want to hear from you! 46286CCINDLON
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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This is a once-in-a-career opportunity for an exceptional commercial marketing leader to join our client a dynamic B2B focused digital and consultancy organization during a time of significant growth and investment.Part of a highly successful and entrepreneurial International group of companies, this high-profile role will offer the successful candidate, unrivalled development opportunities within a fast-paced- collaborative and high-performance business culture.You will lead a talented and cross functional marketing team, with a focus on delivering the overall digital, lead generation and integrated- channel strategy to drive the business forward to achieve its growth targets.As a passionate marketing leader, you will be equally as engaged with hands-on involvement in digital marketing campaign performance and as you are when delivering the marketing strategy to the Board.The successful candidate should have experience of leading a team in a high growth business with: 1 A track record of increasing brand recognition through digital and social media. 2 A commercial approach to marketing and driving tangible results. 3 Excellent knowledge of PPC, SEO, social media, Brand Advocate and Loyalty Campaigns. 4 Experience of working in a high growth, fast paced business. 5 Ability to manage and achieve return on investment on significant marketing budgets. 6 Extensive experience in CRO, website projects and development.You will lead, manage, coach, motivate and develop an existing team including PPC, SEO, social media, Marketo, Salesforce, video content and graphic design.You will report directly to the Managing Director in addition to working closely with the Sales Director and a highly commercial board. A highly competitive package of attractive Base salary + lucrative bonus scheme + excellent benefits is on offer for the successful candidate. 46286AM INDAM
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The Portfolio Group have a phenomenal opportunity on the table!!! We are currently supporting an award-wining and the UK's leading information resource for tax & accounting, HR & compliance professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps growing.Exclusively partnered, we're looking for a charismatic and enthusiastic individual to take lead of team of Claim Handlers and administrators in the capacity of a Claims Team Leader. OverviewAs a key element of the claims team, you'll be responsible for your own allocation of customers, handling inbound enquiries, and ensuring prompt responses and acknowledgments to all clients claims. This will enable you to build a close relationship with our Accountancy Practices giving you an insight into the trends observed by the wider team. Our goal is to ensure that the overall customer experience is excellent leading to high levels of customer satisfaction. You'll also be a point of contact in the claims department, often liaising with resolution specialists. *You will need to be qualified/part qualified to Cert CII level While everyday day will offer a different challenge your core responsibilities will be: * To Manage and control an allocation of claims working in close collaboration with the accountancy practice, claims team, sales account managers and underwriters. * Agree fee increases, authorise payments, regularly review the claim and offer support when needed to the accountant. * Maintain regular contact with clients for updates on claims progress. * Monitor and proactively chase necessary information for new instructions. * Record instructions and communications on the case management system * Develop strategies for objection handling and additional income generation. * Ensure adherence to processes and procedures within the team and make recommendations of any relevant changes to the Claims Control Manager A solid Claims and Compliance background with help you thrive in this role, alongside: * Excellent organisational and decision-making skills. * Excellent working knowledge of Microsoft office suite. * Ability to be commercially aware of the market needs and thrive in a fast-paced environment. * Highly customer service oriented with a focus on service delivery. * Positive individual with great communication skills at all levels. * Ability to deal with detail, be methodical, analytical, and accurate. * Excellent persuasive and influencing skills. * Being a Team player with a can-do attitude. P87777MAINDHIN
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The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented SEO superstar to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps growing. This is a high-performance role that comes with amazing rewards and benefits. A clear path for progression for the right individual!The SEO Manager will effectively manage and take full ownership of the SEO strategy, maximising new business opportunities and retention whilst promoting brand awareness across channels to increase the businesses profile in the UK.As SEO manager, you will be responsible for optimising the company's web pages and content across all platforms. You will facilitate high-level content analysis and keyword research to ensure alignment of content, tags, and titles with organic search strategies. You will be tasked in optimising both online and offline sources. Success in this position will be demonstrated by higher search rankings and increased search traffic. Day To Day Responsibilities * Develops an SEO roadmap - technical SEO, On page, and off page ( backlinking & PR) * Maintains overall alignment with business goals * Defines and tracks relevant KPIs such as conversation rate, click rate, and bounce rate, leads and deals * Identifies SEO issues and implements solutions * Oversees content relevance * Designs keyword discovery and link-building strategy * Managing offsite and onsite optimization projects and reporting on performance * Review technical SEO issues and recommend fixes * Optimise website content, and landing pages * Direct off-page optimization projects (e.g. link-building) * Collect data and report on traffic, rankings and other SEO aspects * Work with social media and PPC teams to optimize campaigns * Keep abreast of SEO and integrated marketing trend YOU? * Minimum 3 years of SEO experience * Highly proficient in SEO tools such as SEMrush, screaming frog, ahrefs Webmaster tools, Google Analytics * Excellent written and verbal communication skills * Strong leadership and organizational skills * Knowledgeable about HTML and CSS * Bachelor's degree in Marketing or related field P46027CCR2INDHIN
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Join Our Team as Health & Safety Operations Manager! We're in search of a dynamic individual to take the reins of our Health & Safety operations, steering them toward unparalleled efficiency and service excellence.Your Mission: As the Health & Safety Operations Manager, your primary mission will be to lead the charge in field operations and Health & Safety services. Partnering closely with the Director of Health & Safety - UKI, you'll play a pivotal role in enhancing and refining our consultancy services to ensure they shine brightly. Core Responsibilities * Manage the Health & Safety Field Services * Provide support to the Director of Health & Safety - UKI to ensure a consistently high level of consultancy services to all our clients in a timely and efficient manor * Play an active role on the Departmental Senior Management Team, ensuring continuous improvement and service delivery * To ensure that the consultants are managed in line with company procedures and protocols and to ensure they achieve the requirements of their KPI's through effective use of root cause analysis * Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective * Maximise the use of technology within the department to drive time and cost savings * Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning * To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality * To support the continuing accreditation and certification of ISO and BAFE standards * Manage internal Health & Safety compliance * Support Business Development Managers with joint prospect visits and health & safety advice * Undertake technical webinars for clients * Ensure that the sales referral targets are achieved * To lead the selection, interview and induction process for new consultants * To be responsible for absence management within the team * To oversee the authorisation of holidays for the field team, ensuring the operational efficiency of the department is maintained * To authorise hotels, travel and car hire for the field teams, ensuring that authorisation takes into account economic efficiency * To undertake any other duties as necessary or required by senior management. * Ensure the appropriate skill set and competence of the Field Consultants at all times by the implementation of appropriate appraisal, monitoring and service checks on field operation activities * Undertake as necessary, client service visits to determine consultant performance, skills or complaint investigation/resolution * To liaise with the HSE and other Enforcing Authorities on behalf of clients when required * To provide Management reports and departmental statistics as required to ensure operational efficiency is being maintained * Work with and support as necessary other Senior Managers in the Department and the Company to help maintain optimum retention of Health & Safety clients * Manage the retention and development of Team Leaders and consultants in the region Qualifications and Skills: * Minimum qualification: CMIOSH or…
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Join Our Team as Health & Safety Operations Manager! We're in search of a dynamic individual to take the reins of our Health & Safety operations, steering them toward unparalleled efficiency and service excellence.Your Mission: As the Health & Safety Operations Manager, your primary mission will be to lead the charge in field operations and Health & Safety services. Partnering closely with the Director of Health & Safety - UKI, you'll play a pivotal role in enhancing and refining our consultancy services to ensure they shine brightly. Core Responsibilities * Manage the Health & Safety Field Services * Provide support to the Director of Health & Safety - UKI to ensure a consistently high level of consultancy services to all our clients in a timely and efficient manor * Play an active role on the Departmental Senior Management Team, ensuring continuous improvement and service delivery * To ensure that the consultants are managed in line with company procedures and protocols and to ensure they achieve the requirements of their KPI's through effective use of root cause analysis * Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective * Maximise the use of technology within the department to drive time and cost savings * Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning * To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality * To support the continuing accreditation and certification of ISO and BAFE standards * Manage internal Health & Safety compliance * Support Business Development Managers with joint prospect visits and health & safety advice * Undertake technical webinars for clients * Ensure that the sales referral targets are achieved * To lead the selection, interview and induction process for new consultants * To be responsible for absence management within the team * To oversee the authorisation of holidays for the field team, ensuring the operational efficiency of the department is maintained * To authorise hotels, travel and car hire for the field teams, ensuring that authorisation takes into account economic efficiency * To undertake any other duties as necessary or required by senior management. * Ensure the appropriate skill set and competence of the Field Consultants at all times by the implementation of appropriate appraisal, monitoring and service checks on field operation activities * Undertake as necessary, client service visits to determine consultant performance, skills or complaint investigation/resolution * To liaise with the HSE and other Enforcing Authorities on behalf of clients when required * To provide Management reports and departmental statistics as required to ensure operational efficiency is being maintained * Work with and support as necessary other Senior Managers in the Department and the Company to help maintain optimum retention of Health & Safety clients * Manage the retention and development of Team Leaders and consultants in the region Qualifications and Skills: * Minimum qualification: CMIOSH or…
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H&S Operations Manager Greater Manchester
Permanent £60,000 - £65,000 Per Annum
Ref: P46272CC2R2 Group
Join Our Team as Health & Safety Operations Manager! We're in search of a dynamic individual to take the reins of our Health & Safety operations, steering them toward unparalleled efficiency and service excellence.Your Mission: As the Health & Safety Operations Manager, your primary mission will be to lead the charge in field operations and Health & Safety services. Partnering closely with the Director of Health & Safety - UKI, you'll play a pivotal role in enhancing and refining our consultancy services to ensure they shine brightly. Core Responsibilities * Manage the Health & Safety Field Services * Provide support to the Director of Health & Safety - UKI to ensure a consistently high level of consultancy services to all our clients in a timely and efficient manor * Play an active role on the Departmental Senior Management Team, ensuring continuous improvement and service delivery * To ensure that the consultants are managed in line with company procedures and protocols and to ensure they achieve the requirements of their KPI's through effective use of root cause analysis * Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective * Maximise the use of technology within the department to drive time and cost savings * Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning * To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality * To support the continuing accreditation and certification of ISO and BAFE standards * Manage internal Health & Safety compliance * Support Business Development Managers with joint prospect visits and health & safety advice * Undertake technical webinars for clients * Ensure that the sales referral targets are achieved * To lead the selection, interview and induction process for new consultants * To be responsible for absence management within the team * To oversee the authorisation of holidays for the field team, ensuring the operational efficiency of the department is maintained * To authorise hotels, travel and car hire for the field teams, ensuring that authorisation takes into account economic efficiency * To undertake any other duties as necessary or required by senior management. * Ensure the appropriate skill set and competence of the Field Consultants at all times by the implementation of appropriate appraisal, monitoring and service checks on field operation activities * Undertake as necessary, client service visits to determine consultant performance, skills or complaint investigation/resolution * To liaise with the HSE and other Enforcing Authorities on behalf of clients when required * To provide Management reports and departmental statistics as required to ensure operational efficiency is being maintained * Work with and support as necessary other Senior Managers in the Department and the Company to help maintain optimum retention of Health & Safety clients * Manage the retention and development of Team Leaders and consultants in the region Qualifications and Skills: * Minimum qualification: CMIOSH or…
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Join Our Team as Health & Safety Operations Manager! We're in search of a dynamic individual to take the reins of our Health & Safety operations, steering them toward unparalleled efficiency and service excellence.Your Mission: As the Health & Safety Operations Manager, your primary mission will be to lead the charge in field operations and Health & Safety services. Partnering closely with the Director of Health & Safety - UKI, you'll play a pivotal role in enhancing and refining our consultancy services to ensure they shine brightly. Core Responsibilities * Manage the Health & Safety Field Services * Provide support to the Director of Health & Safety - UKI to ensure a consistently high level of consultancy services to all our clients in a timely and efficient manor * Play an active role on the Departmental Senior Management Team, ensuring continuous improvement and service delivery * To ensure that the consultants are managed in line with company procedures and protocols and to ensure they achieve the requirements of their KPI's through effective use of root cause analysis * Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective * Maximise the use of technology within the department to drive time and cost savings * Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning * To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality * To support the continuing accreditation and certification of ISO and BAFE standards * Manage internal Health & Safety compliance * Support Business Development Managers with joint prospect visits and health & safety advice * Undertake technical webinars for clients * Ensure that the sales referral targets are achieved * To lead the selection, interview and induction process for new consultants * To be responsible for absence management within the team * To oversee the authorisation of holidays for the field team, ensuring the operational efficiency of the department is maintained * To authorise hotels, travel and car hire for the field teams, ensuring that authorisation takes into account economic efficiency * To undertake any other duties as necessary or required by senior management. * Ensure the appropriate skill set and competence of the Field Consultants at all times by the implementation of appropriate appraisal, monitoring and service checks on field operation activities * Undertake as necessary, client service visits to determine consultant performance, skills or complaint investigation/resolution * To liaise with the HSE and other Enforcing Authorities on behalf of clients when required * To provide Management reports and departmental statistics as required to ensure operational efficiency is being maintained * Work with and support as necessary other Senior Managers in the Department and the Company to help maintain optimum retention of Health & Safety clients * Manage the retention and development of Team Leaders and consultants in the region Qualifications and Skills: * Minimum qualification: CMIOSH or…