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Are you a highly organised individual with excellent communication and customer service skills?Our client is seeking a talented Diary Planner to join the Account Management team in providing excellent Customer Service within a fast paced environment. Want to hear more? Day-to-Day: * To contact existing clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * To deliver the administrative duties for the department including rescheduling appointments * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all client databases and systems in order to adequately investigate and respond to the client. * Accountability for obtaining a prompt response to client queries, service issues and requests to cancel. * Review of client service issues in order to produce an effective handover where applicable to Credit Control. * Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. * To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests. You: * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * A team player * Ability to work in a fast paced environment. * Strong time management skills. * Adynamic and flexible approach, as well as the ability to work under pressure. 47729EBR1INDHIN
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Business Development Manager Greater Manchester
Permanent £30,000 - £35,000 Per Annum
Ref: 47920TL Group
UP to £35,000 OTE £80,000 TOP earners earn £140,000.Hours of work: Monday - Friday + 1 Saturday every 4 weeks * To sit client demos and generate new business opportunities. * Responsible for achieving monthly KPIs input & output metrics and business revenue targets. * FCA-regulated insurance experience. * Diary management. * Ensure the pipeline is managed daily to promote a dynamic, fast-paced sales journey. * Working as an ally to your peers whilst working collaboratively with dedicated BSCs to ensure high team performance. * Leading from the front to promote high-quality performance and demo bookings via your dedicated BDM. * Be a trusted adviser to ensure a consultative and solution-led approach to product proposals. * To engage and communicate professionally with decision-makers at a senior level. * To build effective relationships with existing customers, by use of probing questioning, clarification, and language. * To add value by positively and enthusiastically discussing our company, brand, values, and products & services to ensure that a professional image is always provided to customers and colleagues. * Maintaining and exceeding the highest standards of professionalism and customer service. * To be accountable for performance at all levels * Self-generate opportunity through social selling and prospect/client referrals. * Achieving targets and business objectives in a fully compliant manner Key Points * Passionate about sales: Whether it's hitting targets, the power of persuasion, or figuring out what makes people tick - sales is what gives you energy! * Excited to be a trailblazer: You will be the first one on the sales team, so you'll be setting the standards in a fast-paced and agile environment. * Results- & Data-driven: You like diving into the numbers and figuring out the WHY behind the results * Proactive, organised and detail-oriented: Sales at Charlie is high-volume, you'll be managing a lot of leads, keeping the momentum of conversations going, and not letting things slip through the net. * A self-starter: You can work alone but also motivate and influence other teams when needed. Benefits * Uncapped monthly commission. * Daily, weekly and monthly incentives * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance * Onsite GymINDMANJ
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Up to £35,000 per annum. + £500 per month bonus (OTE £41,000) DescriptionAre you passionate about sales and have a natural knack for teaching others? We are seeking a friendly and motivated Sales Trainer to join our team. As a Sales Trainer, you will play a critical role in ensuring our sales team is equipped with the knowledge and skills needed to succeed. If you have a background in sales and love to see others succeed, we would love to hear from you.In this role, you will develop and deliver training programs to new and existing sales personnel. You will be responsible for training sales reps on our company's products, sales techniques, and customer service strategies. Additionally, you will assess the training needs of the team and provide ongoing coaching and reinforcement to improve their performance. Your ability to motivate and engage others will be crucial in developing top-notch sales reps.Responsibilities * Develop and implement training programs for new and existing sales personnel. * Deliver training sessions on products, sales techniques, and customer service strategies. * Conduct one-on-one coaching sessions to provide feedback and improve sales reps' performance. * Assess the training needs of the sales team and develop customized training plans accordingly. * Stay up to date with industry trends and changes to ensure training content is relevant and effective. * Collaborate with sales managers to identify areas of improvement and provide targeted training solutions. * Evaluate the effectiveness of training programs through assessments and surveys and make adjustments as needed.Requirements * Proven experience in sales, preferably in a training or coaching role. * Excellent communication and presentation skills. * Strong knowledge of sales techniques and customer service strategies. * Ability to motivate and inspire others to achieve their sales goals. * Detail-oriented with strong organizational skills. * Proficiency in using training technologies and tools. * Ability to adapt training content to different learning styles and skill levels. * Bachelor's degree in business or a related field is preferred. Benefits * Month Bonus * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance * Access to Employee Assistance Programme * Company incentives, access to discount schemeINDMANS
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Up to £35,000 per annum. + £500 per month bonus (OTE £41,000) DescriptionAre you passionate about sales and have a natural knack for teaching others? We are seeking a friendly and motivated Sales Trainer to join our team. As a Sales Trainer, you will play a critical role in ensuring our sales team is equipped with the knowledge and skills needed to succeed. If you have a background in sales and love to see others succeed, we would love to hear from you.In this role, you will develop and deliver training programs to new and existing sales personnel. You will be responsible for training sales reps on our company's products, sales techniques, and customer service strategies. Additionally, you will assess the training needs of the team and provide ongoing coaching and reinforcement to improve their performance. Your ability to motivate and engage others will be crucial in developing top-notch sales reps.Responsibilities * Develop and implement training programs for new and existing sales personnel. * Deliver training sessions on products, sales techniques, and customer service strategies. * Conduct one-on-one coaching sessions to provide feedback and improve sales reps' performance. * Assess the training needs of the sales team and develop customized training plans accordingly. * Stay up to date with industry trends and changes to ensure training content is relevant and effective. * Collaborate with sales managers to identify areas of improvement and provide targeted training solutions. * Evaluate the effectiveness of training programs through assessments and surveys and make adjustments as needed.Requirements * Proven experience in sales, preferably in a training or coaching role. * Excellent communication and presentation skills. * Strong knowledge of sales techniques and customer service strategies. * Ability to motivate and inspire others to achieve their sales goals. * Detail-oriented with strong organizational skills. * Proficiency in using training technologies and tools. * Ability to adapt training content to different learning styles and skill levels. * Bachelor's degree in business or a related field is preferred. Benefits * Month Bonus * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance * Access to Employee Assistance Programme * Company incentives, access to discount schemeINDMANS
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Senior Mobile App Support Technician Greater Manchester
Permanent £24,000 - £25,500 Per Annum
Ref: 47992LF Group
Are you tech savvy and customer focused?Do you have good customer service and problem-solving ability?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client is recruiting a Senior service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! You must have helpdesk experince within a SaaS business, you will be resolving technical issues for over 80,000 service users having problems with the software/App. You will also be a coach and point of escalation for the rest of the team, so your software knowledge will need to be extensive! if you are an experienced Software SDA who enjoys a fast pace and being a leader within your team, please apply today and we'll be in touch!Responsabilities * Operates as a point of escalation for the service desk. * Supports the team with technical advice and customer service skills. * Supports the Team Lead/Manager with allocation of tasks. * Prioritises workloads for an effective delivery of service. * Provides the team guidance to record and track data for our services. * Conducts QA sessions and provides feedback for service reports. * Fulfils the tasks of a First Line Service Desk Analyst * Always ensure Service Level Agreement adherence (SLA's) * Meets and exceeds Key Performance Indicators (KPI's) The above is not an exhaustive list of responsibilities and successful applicants may be expected to undertake additional tasks to support the Service Team and business needs. Each level of progression carries the caveated requirement to fulfil any previous roles in periods of high demand. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City CentreINDMANJ
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Exciting Opportunity for all Health & Safety Professionals! Join a forward thinking team of Consultants supporting SMEs across the UK!Are you a Health & Safety Professional with a passion for innovative solutions? Do you enjoy creating moments of magic for clients while ensuring their safety and compliance? If so, we have the perfect role for you! We're seeking individuals who think differently and are ready to make a significant impact in the world of health and safety. Whether you're a seasoned consultant or looking to break into consultancy, we want to hear from you!As part of our team, you'll gain the unique opportunity to support a wide range of industry sectors, from care homes to manufacturing giants, while enjoying the flexibility of a hybrid work environment. Conduct field visits, work remotely, and continue your professional development with our exclusive CPD workshops and training programs. Plus full support and funding for you to gain additional qualifications, including Fire Management and Food Safety?! Day to Day * Conduct thorough Health & Safety surveys at clients' premises and develop tailored Health & Safety Management Systems. * Provide gap analyses to new clients, evaluating their current health and safety standing. * Prepare evaluation reports and other client-related documents according to departmental protocols. * Advise clients on the use of their Health & Safety Management System, providing close supervision as needed. * Liaise with HSE and other Enforcing Authorities on behalf of clients when required, offering support and guidance during interactions with enforcement bodies. * Assist clients with accident investigations and other special inquiries as needed. * Attend company meetings and training sessions to stay updated on the latest industry trends and best practices. * Maintain a professional demeanor at all times, including appearance, communication, and compliance with company policies. What's In It For You?Enjoy an array of fantastic perks, including a generous holiday allowance, a stellar pension scheme, and a company car or car allowance. We also offer living allowances for fieldwork and unparalleled career development opportunities. With a multi-award-winning team that values your expertise and promotes a culture of continuous growth, this is the perfect place to take your career to the next level.If you're ready to become a part of a dynamic team that's redefining the world of health and safety consultancy, we'd love to hear from you. Apply today! 965730CC4R10INDFIR
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Exciting Opportunity for all Health & Safety Professionals! Join a forward thinking team of Consultants supporting SMEs across the UK!Are you a Health & Safety Professional with a passion for innovative solutions? Do you enjoy creating moments of magic for clients while ensuring their safety and compliance? If so, we have the perfect role for you! We're seeking individuals who think differently and are ready to make a significant impact in the world of health and safety. Whether you're a seasoned consultant or looking to break into consultancy, we want to hear from you!As part of our team, you'll gain the unique opportunity to support a wide range of industry sectors, from care homes to manufacturing giants, while enjoying the flexibility of a hybrid work environment. Conduct field visits, work remotely, and continue your professional development with our exclusive CPD workshops and training programs. Plus full support and funding for you to gain additional qualifications, including Fire Management and Food Safety?! Day to Day * Conduct thorough Health & Safety surveys at clients' premises and develop tailored Health & Safety Management Systems. * Provide gap analyses to new clients, evaluating their current health and safety standing. * Prepare evaluation reports and other client-related documents according to departmental protocols. * Advise clients on the use of their Health & Safety Management System, providing close supervision as needed. * Liaise with HSE and other Enforcing Authorities on behalf of clients when required, offering support and guidance during interactions with enforcement bodies. * Assist clients with accident investigations and other special inquiries as needed. * Attend company meetings and training sessions to stay updated on the latest industry trends and best practices. * Maintain a professional demeanor at all times, including appearance, communication, and compliance with company policies. What's In It For You?Enjoy an array of fantastic perks, including a generous holiday allowance, a stellar pension scheme, and a company car or car allowance. We also offer living allowances for fieldwork and unparalleled career development opportunities. With a multi-award-winning team that values your expertise and promotes a culture of continuous growth, this is the perfect place to take your career to the next level.If you're ready to become a part of a dynamic team that's redefining the world of health and safety consultancy, we'd love to hear from you. Apply today! 965730CC4R9INDFIR
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Exciting Opportunity for all Health & Safety Professionals! Join a forward thinking team of Consultants supporting SMEs across the UK!Are you a Health & Safety Professional with a passion for innovative solutions? Do you enjoy creating moments of magic for clients while ensuring their safety and compliance? If so, we have the perfect role for you! We're seeking individuals who think differently and are ready to make a significant impact in the world of health and safety. Whether you're a seasoned consultant or looking to break into consultancy, we want to hear from you!As part of our team, you'll gain the unique opportunity to support a wide range of industry sectors, from care homes to manufacturing giants, while enjoying the flexibility of a hybrid work environment. Conduct field visits, work remotely, and continue your professional development with our exclusive CPD workshops and training programs. Plus full support and funding for you to gain additional qualifications, including Fire Management and Food Safety?! Day to Day * Conduct thorough Health & Safety surveys at clients' premises and develop tailored Health & Safety Management Systems. * Provide gap analyses to new clients, evaluating their current health and safety standing. * Prepare evaluation reports and other client-related documents according to departmental protocols. * Advise clients on the use of their Health & Safety Management System, providing close supervision as needed. * Liaise with HSE and other Enforcing Authorities on behalf of clients when required, offering support and guidance during interactions with enforcement bodies. * Assist clients with accident investigations and other special inquiries as needed. * Attend company meetings and training sessions to stay updated on the latest industry trends and best practices. * Maintain a professional demeanor at all times, including appearance, communication, and compliance with company policies. What's In It For You?Enjoy an array of fantastic perks, including a generous holiday allowance, a stellar pension scheme, and a company car or car allowance. We also offer living allowances for fieldwork and unparalleled career development opportunities. With a multi-award-winning team that values your expertise and promotes a culture of continuous growth, this is the perfect place to take your career to the next level.If you're ready to become a part of a dynamic team that's redefining the world of health and safety consultancy, we'd love to hear from you. Apply today! 965730CC4R8INDFIR
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Are you an experienced and conscientious individual with a passion for health and safety?Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development?Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Providing only the best Health and Safety advice, guidance and support... to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future!Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients.If so, we want to hear from you..You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to ongoing changes * Good organisational and problem-solving skills. * Attention…