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Do you pride yourself on delivering exceptional customer service?Our client is seeking a Client Experience superstar to provide support to their growing client base.Within this role, you will be the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.Want to hear more? Day to Day: * Deliver engaging online training courses via Teams or the client's preferred platform. * Whether onboarding new clients, training to increase usage on customers who are mid-term or presenting to those under threat from cancellation, you'll be able to adapt your course to suit any audience to ensure the customer becomes a frequent user of the service. * Supporting the sales team trials with tailored training based on their brief and key messages. * Be able to discuss further customer needs and provide referrals into the sales team. * Follow up on any training events with videos, tip sheets and any further information. * Update training event records on Sales Force and creating quarterly reports for KPI's. * Liase with content team to ensure training is always topical and relevant to the audience. * Provide feedback to the product and content team to help improve the service. * Request customer feedback on training events using Feefo or Trust Pilot. * Discuss any feedback or support needs with manager in weekly one to ones. * Analyse usage reports and data to find new training opportunities proactively. You: * The ability to absorb and share knowledge easily in an ever-developing portfolio of services. * The ability to communicate clearly and professionally with a wide range of customers. * The ability to work in a fast-paced environment always responding in a supportive manner. * Strong commercial awareness. Ability to discuss the value of the service with a business and spot opportunities for growth. * A dynamic and flexible approach, as well as the ability to work under pressure. * Great presentation skills with a desire to continually upskill and improve knowledge and format/training style to make the most of event. * Extensive experience in presenting/training audiences of various sizes. * Experience within Accounts/Tax/Audit industry ideal. 47658EBINDLON
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Location: Toronto, Canada - FT in office - Downtown TorontoResponsibilities: 1 Leadership in Finance Management: * Lead all financial functions, including managing relationships with key stakeholders in Canada and the UK. * Foster a positive and inspiring work environment, coaching and guiding team members to achieve growth, accountability, and business advancement. * Proactively drive process enhancements and efficiencies across Finance and other areas * Strategic Financial Advisory: * Serve as a dedicated Finance Business Partner, serving as the primary resource for financial and reporting matters. * Offer strategic advice on sales optimization to enhance profitability and operational effectiveness. * Communication and Reporting: * Deliver regular updates to Executive Management in monthly meetings, ensuring clear communication and alignment with organizational objectives. * Take full ownership of reporting, budgeting, and forecasting activities, ensuring alignment with UK reporting standards and quarterly reforecasting needs. * Stakeholder Relations: * Cultivate and strengthen relationships between the Toronto and UK offices, facilitating effective communication and collaboration to drive shared success. * Team Development and Management: * Mentor and develop the finance team, ensuring the delivery of accurate financial outcomes and processes. * Lead and manage a dedicated local finance team, ensuring the achievement of deliverables, KPIs, and performance targets. * Compliance and Financial Operations Oversight: * Oversee all aspects of the tax function, including tax returns, PST, GST/HST, and corporate tax obligations, leveraging intermediate tax expertise. * Lead annual budgeting and quarterly reforecasting processes to support strategic financial planning. * Manage the annual audit process and ensure the timely generation of accurate statutory filings. * Assume full responsibility for all financial accounting functions, including month-end reporting, semi-monthly payroll processing, weekly accounts payable processing, and weekly cashflow forecasting. Desirable Skills and Experience: * Ceridian Dayforce payroll process experience * Proficiency in B2B environments * Familiarity with software/SAAS industry * Demonstrated leadership in team management * Experience in CA/UK business environments * Commercial analysis mindset * At least 7+ years of experience as a Financial Controller, Finance Manager, Head of Finance Perks and Benefits: * Three weeks of vacation, with additional vacation days increasing after two and five years of service * Birthday day off * RRSP matching program * Enhanced health and dental benefits 47578CNINDCAN
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Digital Events Executive Greater Manchester
Permanent £27,500 - £32,500 Per Annum
Ref: 47657EB Group
Are you highly organised, analytical and passionate about Digital Events? We are looking for an exceptional marketing executive to join our client as a Digital Events Executive within a Sales Led business. This is an exciting role which requires you to own the end-to-end process from pre-webinar promotion, to lead management into sales. Day to Day: * Strategically plan and execute a comprehensive Wellbeing webinar program. * Develop and execute strategies for attracting and converting leads through webinars. * Deliver the webinar plan. * Prepare and distribute regular lead reports for sales teams and marketing teams. * Create briefs for marketing and sales team to support webinar promotion. * Take ownership of the entire webinar program, from conceptualisation to execution. * Develop a strategic roadmap for the program, aligning it with our demand generation goals. * Ensure that the program delivers high-value content while achieving tangible results. * Deliver sales blueprint including launch of all new webinar series, sales training, sales support collaterals, reporting and insights to meet targets. * Create engaging marketing campaigns through web, paid social, email, organic social to drive registration and attendance of webinars. * Ensure that the program delivers high-value content while achieving tangible results. * Work with subject matter experts and marketing team to create content required for live/ simulated live webinars. * Create webinar content to ensure they're educational and present the company as a thought leader in the space - and ultimately drive sales opportunity and revenue. You: * Proven experience in program management and the development of webinars * Strong strategic thinking and tactical execution skills * Proficiency with webinar software and digital marketing tools * Excellent verbal and written communication skills * Excellent organisational skills and attention to detail 47657EBINDMANS
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* £27,000-32,000 FTE DOE. plus £3k night allowance * Various shift patterns from part-time to full-time. * Remote position * Must be able to attend training induction that runs twice a month.Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * Registered member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription
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Client Experience Onboarding Specialist Leicestershire
Permanent £22,000 - £24,000 Per Annum
Ref: 47656EB Group
Do you pride yourself on delivering exceptional customer service?Our client is seeking a Client Experience superstar to provide support to our growing client base across Great Britain. Within this role, you will be the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions. Day to day: * Contacting and welcoming clients, booking their initial appointments with consultants in line with service levels and diary booking guidelines. * Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving. * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * Liaising with the new business resolution specialist to handle new business intent to cancels quickly and effectively. * Ensuring that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * Ensuring that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * Accountable for obtaining a prompt response to client queries, service issues and requests to cancel. * Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. * Receiving client and consultant telephone calls and resolve queries and service issues. You: * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * A team player. * Ability to work in a fast paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. 47656EBINDMANJ
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* £27,000-32,000 FTE DOE. * Various shift patterns from part-time to full-time. * Hybrid position - Manchester * Must be able to attend training induction that runs twice a month.Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * Registered member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LSR5INDMANS
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* £27,000-32,000 FTE DOE. * Various shift patterns from part-time to full-time. * Hybrid position - Manchester * Must be able to attend training induction that runs twice a month.Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * Registered member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LSR4INDMANS
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Administrator Manchester City based5 days per week in officeMonday - Friday, 37.5 hours Join our client, an industry-leading EAP and OH provider, and help support over 13 million lives across the UK & Ireland. With substantial financial backing for expansion and development, this is a unique career advancement opportunity. The Role:As a Case Management Administrator, you will ensure high levels of professionalism behind the scenes of the clinical operations. Your responsibilities include managing counselling cases, ensuring compliance, and maintaining accurate records. You will mentor affiliates, process additional session requests, and handle sensitive information discreetly. Day-to-Day Responsibilities: * Match counselling cases within 24 hours and confirm sessions within 12 hours * Maintain accurate records and update databases * Process and manage additional session requests * Adhere to individual and team KPIs * Handle departmental enquiries and phone calls What You Bring: * Excellent communication and customer service skills * Self-sufficiency, innovation, and drive * Ability to work independently or as part of a team * Proficiency in MS Office (Word, Excel, PowerPoint) 47586CHINDMANJ
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Customer Service Account Manager Greater Manchester
Permanent £25,000 - £25,000 Per Annum
Ref: 46993LF Group
Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. INDMANJ