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Senior Credit Controller5 days a week in office Located in Hinckley Paying up to £28k based on experience Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Senior Credit Controller to play a crucial role in supporting cash collection efforts for our client. As a Senior Credit Controller, you'll be responsible for providing mentorship to junior members of the team, stepping up when the Team Leader is unavailable. Why This Role?As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach. Your will be responsible for hitting collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key. What You'll Do: * Engage with clients about their overdue accounts. * Resolve payment and service queries, primarily via telephone. * Own client service issues, identifying root causes and providing effective solutions. * Navigate client databases to investigate and respond accurately. * Deliver 'Super Service' in all client interactions. * Process debit/credit card payments. * Mentor junior team members, assisting with escalations and queries. What You Bring: * Strong client service skills, focusing on rapport building and issue resolution. * Excellent verbal and written communication abilities. * High attention to detail with strong administration skills. * Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service. 48472CHR3INDMANJ
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Senior Audit Specialist Leicestershire
Permanent £75,000 - £80,000 Per Annum
Ref: P967616LS1R25 Group
My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. Day to Day Responsibilities as a Senior Audit Specialist: * Take responsibility for certain audit and practice management products. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in media/publishing. * Confident in helping clients. * Superb teamwork and communication. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P967616LS1R25INDHIN
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Senior Audit and Accounting Writer Leicestershire
Permanent £75,000 - £80,000 Per Annum
Ref: P967616LS1R22 Group
My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in media/publishing. * Confident in helping clients. * Superb teamwork and communication. Employee Benefits: * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P967616LS1R22INDHIN
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Workforce Planner Based in Hinckley 100% office based, Monday - Friday As a Workforce Planner, you will play a key role in supporting the Operations team. Your primary focus will be to ensure the department is appropriately resourced, managing client calls and call-backs, and delivering accurate daily and weekly reporting. Key Responsibilities: * Monitor and manage planned and unplanned employee absences across Advice Teams, ensuring timely communication of risks and solutions to the Workforce Planning (WFP) Lead. * Support the smooth operation of the workforce through effective scheduling to meet service level requirements. * Manage and update holidays, overtime, absences, shift patterns, and schedules, including early/late shifts, lunches, and out-of-hours cover for holidays. * Process annual leave requests in line with company policies, maintaining up-to-date records, and providing quarterly reports to the Management Team on booked and outstanding leave. * Ensure that teams have adequate staffing levels, particularly during peak times. * Identify and propose solutions to enhance productivity and support ongoing workforce planning projects. * Work with the Head of Development & Demand to coordinate and schedule training activities for staff. Qualifications and Skills: * Strong organisational and time-management skills * Effective communicator * Analytical mindset, comfortable with reporting and data analysis This is a dynamic role within the Operations team, ideal for someone who thrives in a fast-paced environment and has a proactive approach to workforce coordination. If you're detail-oriented and looking to make an impact, we'd love to hear from you. 47968CHR3INDHIN
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We are seeking a friendly and motivated entry levels sales advisor to join our team. As a sales Consultant, you will be responsible for building and maintaining relationships with clients and providing them with exceptional customer service. Your role will involve identifying potential customer and negotiating sales contracts. In addition, you will play a key role in achieving company targets and contributing to the growth and success of our business. If you are a results-driven individual with excellent communication skills and a passion for sales, we want to hear from you!Responsibilities * Build and maintain relationships with clients through regular contact and follow-up * Identify and prospect potential customers to generate leads and sales opportunities * Deliver product presentations and demonstrations to clients, showcasing the benefits and features of our products * Negotiate and close sales contracts, ensuring customer satisfaction and retention * Collaborate with the sales team to achieve company targets and meet individual sales goals * Provide exceptional customer service throughout the sales process, addressing any queries or concerns promptly and efficiently * Stay up-to-date with industry trends and developments, and share relevant information with clientsRequirements * Excellent communication and interpersonal skills, with the ability to build rapport with clients * Strong negotiation and persuasion skills * Highly motivated and target-oriented, with a track record of achieving sales goals * Ability to work independently and as part of a team * Knowledge of sales techniques and best practicesINDHIN
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Are you a motivated individual with a keen eye for detail and exceptional coordination skills? We're seeking a dynamic team member to join our client's consultancy team, playing a crucial role in delivering top-notch tax consultancy services! As a Client Services Coordinator, you'll provide vital administrative support to enhance our consultants' productivity. You'll ensure the smooth operation of consultancy cases, manage client expectations, and help minimise complaints, all while building strong relationships within the team. This role offers opportunities for professional development, including apprenticeships from the offset! Day to Day * Manage consultancy cases by gathering client information and qualifying leads. * Liaise with the consultancy team to ensure deadlines are met and expectations are managed. * Report on completed cases, obtaining client reviews to ensure satisfaction. * Maintain and update the VIP master client list and data sheets for accuracy. * Provide feedback on consultancy hours used, leveraging CMS system reports. * Assist with general administrative duties, including checking hours and contract statuses. * Review consultant availability and assign work effectively for upcoming weeks. * Coordinate with outsourced consultancy firms for tailored client services. YOU? * Customer service experience, ideally in a corporate setting. * Strong written and verbal communication skills with an empathetic touch. * Proficiency in Microsoft Office and a willingness to learn new systems. * Ability to interpret client documents and understand their needs. * A meticulous attention to detail and commitment to excellent client service. * A positive and adaptable mindset in a fast-paced team environment. INDHIN48474CC
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Are you ready to shape the digital world with your expertise? We're looking for a passionate Frontend Web Developer to design, develop, and maintain cutting-edge websites and applications. With a focus on both client-facing and internal solutions, you'll have the opportunity to take the lead in creating innovative, responsive designs that push the boundaries of what's possible. What You'll Do * Transform UX designs into interactive web templates. * Develop bespoke web and mobile-based applications with security and data protection at the core. * Be the go-to expert for CMS development (WordPress, Umbraco, Unbounce). * Debug and resolve live defects with confidence and speed. What You Bring * Mastery of CSS, HTML5, and JavaScript/jQuery. * Experience with ReactJS, GIT version control, and RESTful services. * A proven ability to deliver outstanding results in an agile, fast-paced environment Looking for someone who thrives on challenges, loves tackling complex problems, and can independently manage multiple projects. This is your chance to join a team where your creativity will shine. Ready to take your career to the next level? Apply now and make an impact! 48648MSINDHIN
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Are you an up and coming HR professional wanting to start or progress your career in HR?Are you a master in customer service, attention to detail and you are ready to elevate to the next level?Are you ready to take on a new job that provides a perfect platform to grow yourself and your career then read on…..Portfolio are proud to be exclusively representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, dealing with Business owners and their HR needs. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve calls and emails with clients advising and consulting on their documentation, if changes are needed or even to create them from scratch so you will need up to date knowledge of current legislation in Employment Law and HR. If you have the relevant knowledge or experience, please apply and we'll be in touch! Job Purpose and overviewWe're looking for a dynamic, motivated, high performing HR professional to work with Croner clients to provide documentation support.The HR Office Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies.The role will be office based at the Hinckley office. Day-to-Day Responsibilities * Respond to client requests in line with company SLA * Create the employment documentation or to critique the clients own documentation to meet their needs, in accordance with Croner's policies and procedures * Provide HR support for clients in a timely, efficient and comprehensive manner * Liaise with clients via phone and email and deal with queries as appropriate * Ensure deadlines and targets are met * Attend team meetings, as required * Record work utilising the systems in place What you Bring to the Team * Experience of working in employment law and/or human resource role * Ideally degree level and CIPD qualified * Thorough knowledge of employment practices * Professional approach * Confident manner facing clients and on the phone * Ability to work under pressure * Organisational and time management skills * Excellent attention to detail * Willingness to travel Benefits * It's not all work and no play that's why you get 25 days holiday a year increasing with length of service * Hard work is recognised that's why we will give you a 6 monthly salary increase based on achieving set out KPIs * Career progression - if you want it, it's there for you! * We want you to be the best you can be so we provide regular training delivered by HR experts in their field * If we do well you should too, that's why we share our profits if we hit target each year with a bonus * At Croner we wouldn't dream of letting you work on your birthday, we give you that as an additional day off…
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Health and Safety Advisor Leicestershire
Permanent £26,000 - £28,000 Per Annum
Ref: P965516CCR10 Group
So what's your next step? Are you looking to join an organisation that will support and develop you from the offset?Funding and supporting both your NVQ level 6 in H&S and NVQ level 5 fire risk assessment… YES BOTH!My client is seeking a Health and Safety individual who is looking to take that step! Want to be a part of an award-winning service provider who are rapidly growing with a track record year on year?Whether you have got Consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. Everyday in consultancy is different, you will be speaking with different clients from varied backgrounds, gaining exposure across a range of H&S topics.. whist improving your own CPD.Providing advice and assistance on all Health and safety matters both to our clients. Assisting with any general management tasks and ensuring that you are providing legally competent advice.Still reading? Day-to-Day * Ensure that personal knowledge of health and safety best practice is continually updated. * To assist with all health and safety enquiries received. * To take ownership and responsibility for on-going cases where health and safety advice is required from all departments across the business. * To provide support and advice to clients in regards to information/documentation * Ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database. * Review client documentation as required. * Attend legal briefings and internal company training ensuring advice complies with Health * Assured service standards. * Ensure departmental protocols are adhered to ensuring a high quality level of service is provided at all times. * Maintain required productivity levels to ensure that the service provision is maintained. * Ensure that all requests for advice are dealt and that the relevant service levels are achieved. * Attend and complete training as required. * Escalate any complaints in regards to any advice given in line with the company complaints procedure. Providing an overview of the advice provided if an investigation is required. * Assist with internal health and safety matters, to provide advice and case management support, including assisting with drafting of letters and minute taking at meetings if required. * Ensure compliance and adherence to protocols in terms of the requirements for maintaining the ISO accreditation. * Attend client meetings and conference calls as required to assist/advise with any health and safety related matters. * To maintain confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role. * Assisting with requests for articles which have health and safety topic. * Assist with any amendments required to any Croner Group templates, documents, letters, etc. where a change in case law may impact the wording on any standard documentation. * Attend team meetings for all departments as required. * Able to work on your own initiative. * To ensure that…