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Workforce Planning Scheduler Greater Manchester
Permanent £25,000 - £26,000 Per Annum
Ref: 48206LF Group
The Portfolio Group are proud to represnt our client in their search for a Resource Planning Coordinator, to join the Workforce Planning team within the HR Department, to administer effective planning and scheduling of staff and ensure smooth and efficient running of the wider operation, staffing schedules and overtime requirements whilst working closely with the real time and forecasting analyst to ensure the department has adequate staffing at all times to meet operational demand. This role offers the autonomy to make it your own, suggest and implement changes to improve processes and efficiency. We are looking for someone who has created reports on Excel and likes to improve processes for the whole team. You will also have the opportunity to diversify and learn new skills. Day-to-Day Responsibilities· Produce the daily staffing profile for the current day.· Maintain and own within the master rota; shift rotations, changes of hours, overnight shift cover, ad hoc shift changes, new starter information, lunch time cover projection.· Communicate FRT bulletin on department changes and updates including the speed to competency process. · Produce the weekly schedule· Maintain, update and error check the weekly schedule· Implement any none working day swaps on an ad hoc basis.· Implement any shift slides or swaps on an ad hoc basis.· Responsibility for overtime requirements, managing the monthly availability upload· Ensuring shift management for weekend and bank holiday shifts is in place.· Analysing weekly overtime requirements and escalating to the Resource Planning Manager and the Operations Manager where you have not been able to fill any shifts.· Managing overtime booking approvals and cancellations· Managing a log of all cancelled or unattended overtime shifts.· Cross check the weekend staffing profile and send to those on shift and managers, including profile views.· Work with the Workforce Planning Team to ensure staffing for Bank Holidays is in line with forecast .· Maintaining the shift matrix, assign ad hoc offline time for training, and providing supporting data for FWR approvals/declines· Scheduling of, monthly training, Ad hoc meetings, VCs, coaching sessions, induction training sessions for trainers and existing staff, group training sessions and client visits, passing the schedule to the Resource planning administrator to plot into the pre-planner.· Review lunch time distribution as and when required to ensure optimum operational efficiency.· To play a part if a contingency plan for when the department idle space drops to 0, you will be responsible for contacting teams that are in a incorrect workmode to go available.· Take reception calls as a last resort to protect the ACR.· Monitor idle space across the department and flag when intervention is needed to maintain idle space.· Improve efficiency through effective reporting and development of reports· To establish and maintain efficient working relationships with colleagues and clients. What you Bring to the Team· Experience in a planning within a contact centre environment with or without the use of WFP software· A positive "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.· Excellent attention to…
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Digital Counsellor£30,000-33,000 FTEOffice BasedMonday - Thursday 12pm - 8pm Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Digital Counsellor. Job OverviewYou will provide emotional support and guidance via digital mediums, primarily email, video call, livechat and SMS, to clients. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to all service users. You will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services, where appropriate. You will be able to use online health and wellbeing tools including the company's online wellbeing platform. Day to Day Responsibilities: * Providing an efficient and effective digital counselling service to all service users working in line with clinical governance. * To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed. * Demonstrating a thorough understanding of the products available to a service user and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness etc. Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department. * Responding to all web enquiries and tailor responses to meet individual requirements. * Providing "In the moment support" to service users via the Live Chat function and Live Video Calls Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off…
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Legal Advisory Manager Greater Manchester
Permanent £34,000 - £38,000 Per Annum
Ref: 48087CHR3 Group
Legal Advisory Manager Based in Manchester City 5 days a week on site We are seeking a Legal Advisory Manager to oversee and inspire our client's Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs. Key Responsibilities: * Provide continuous support to Legal Advisors, ensuring they have the necessary resources to excel in their roles. * Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries. * Deliver real-time feedback, coaching, and review quality assessments to promote individual growth and development. * Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues. * Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field. * Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead. * Demonstrate an ability to work with a diverse range of clients, including those in distress, ensuring a compassionate and professional approach. What You Bring to the Team: * Background in a supervisory or managerial role i.e. retail. * Law Degree, Legal Practice Certificate, or equivalent qualification. * In-depth understanding of the SRA Code of Conduct and the BACP Ethical Framework, and the ability to apply these principles effectively within the team. * Expertise in reviewing legal documents, business agreements, and conducting commercial legal research. * Exceptional ability to engage with clients, colleagues, and senior management through various communication channels. * A strong track record of meeting and exceeding KPIs and targets, with a passion for instilling these behaviours in your team. INDMANS48087CHR3
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A giant financial services business is currently recruiting for a Payroll Specialist to join them on a permanent basis. This role makes up part of the payroll team and will report into an EMEA Payroll Manager. As Payroll Specialist, you will be responsible for: * Processing the UK monthly payroll * Responsible for coordination of multiple EMEA payrolls * Performing payroll reconciliations * Ensuring legislative compliance and company regulations * Resolving payroll queries * Tax reporting This is a pivotal role for the business and candidates must have previously worked on EMEA payrolls.A fantastic benefits package is available with this role! Interviewing now. 48245GCR2INDPAY
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Salesforce Admin. This role is hybrid 4 days in their London office. As a Salesforce Administrator, you will be supporting our org of 200+ users, ensuring that we are continuously improving, applying your experience to designing creative solutions using Salesforce best practices. Key Responsibilities * Configuring, developing and supporting the company Salesforce org in line with best practices. * Being responsible for the continued enhancement of the current configuration and architectural design of the org. * Being proactive in suggesting improvements to the configuration of the system, or new tools or ways of working. * Working within schedules and deadlines to agreed business priorities. * Working closely with stakeholders to recommend and agree technological solutions to meet business requirements. P46237NBINDLON
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Portfolio are proud to be representing our award-winning client, a leader in professional services in their search for sales executives with uncapped commission the sky is the limit.Known for their innovative solutions and customer-first approach, they are expanding rapidly and are looking for a motivated Business Sales Team Executive to join their dynamic team and drive growth through exceptional sales strategies and relationship management.Our client supports over 90,000 organisations worldwide and are growing at a rapid rate. This represents incredible career advancement opportunities for exceptional individuals. With your experience and their state-of-the-art training, you can put yourself in a very successful position with some of their top earners earning up to £70,000 a year.If you are looking for a new challenge and career progression, then this is an amazing opportunity to join the UK's leading professional services provider who can provide you with just that. They have fantastic perks, fun incentives as well as annual 'top earner' trips abroad.This is a chance for you to make some life changing money. So, what are you waiting for? Get your application in now! Key Responsibilities: * Scheduling sales opportunities for a Business Development Manager to attend, to meet with * business owners/Directors to sell Peninsula's services. * Ensuring quality B2B conversations establish the need for our service. * Working to daily targets around call time and appointments booked. * Working on maintaining a low cancellation rate. * Self-generate new leads, appointments, and referrals through day-to-day new business * * Achieve monthly and quarterly sales targets. * Accurately build, manage, and maintain your own sales pipeline. * Update salesforce with accurate information. * Working on campaign data, targeting industry sectors or specific data lead sources. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualifications: * Proven experience in a B2B sales role * Strong negotiation and presentation skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Results-driven mindset with a track record of meeting or exceeding targets. * Have experience in outbound lead generation/telesales using a professional approach * Can work in a target based, fast paced environment * Driven by your own results and have high ambition for the role * Resilient, be confident in yourself and your abilities, be able to engage clients with your energy * You will have the ability to speak to a large range of people and people at different levels of the business. * You'll be motivated, driven and tenacious at the potential great earning and career progression we can offer * Be able to show initiative, a self-starter, be eager to learn and learn from our coaching programme Benefits * Quarterly bonus opportunity on top of monthly commission * Monthly weekend away prize * Free on-site state of the art gym * International sales conferences include Monaco, Miami & Dubai * Team & Department incentives including early finishes, free lunches & team nights out * Enhanced holidays…
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Portfolio are proud to be representing our award-winning client, a leader in professional services in their search for sales executives with uncapped commission the sky is the limit.Known for their innovative solutions and customer-first approach, they are expanding rapidly and are looking for a motivated Business Sales Team Executive to join their dynamic team and drive growth through exceptional sales strategies and relationship management.Our client supports over 90,000 organisations worldwide and are growing at a rapid rate. This represents incredible career advancement opportunities for exceptional individuals. With your experience and their state-of-the-art training, you can put yourself in a very successful position with some of their top earners earning up to £70,000 a year.If you are looking for a new challenge and career progression, then this is an amazing opportunity to join the UK's leading professional services provider who can provide you with just that. They have fantastic perks, fun incentives as well as annual 'top earner' trips abroad.This is a chance for you to make some life changing money. So, what are you waiting for? Get your application in now! Key Responsibilities: * Scheduling sales opportunities for a Business Development Manager to attend, to meet with * business owners/Directors to sell Peninsula's services. * Ensuring quality B2B conversations establish the need for our service. * Working to daily targets around call time and appointments booked. * Working on maintaining a low cancellation rate. * Self-generate new leads, appointments, and referrals through day-to-day new business * * Achieve monthly and quarterly sales targets. * Accurately build, manage, and maintain your own sales pipeline. * Update salesforce with accurate information. * Working on campaign data, targeting industry sectors or specific data lead sources. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualifications: * Proven experience in a B2B sales role * Strong negotiation and presentation skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Results-driven mindset with a track record of meeting or exceeding targets. * Have experience in outbound lead generation/telesales using a professional approach * Can work in a target based, fast paced environment * Driven by your own results and have high ambition for the role * Resilient, be confident in yourself and your abilities, be able to engage clients with your energy * You will have the ability to speak to a large range of people and people at different levels of the business. * You'll be motivated, driven and tenacious at the potential great earning and career progression we can offer * Be able to show initiative, a self-starter, be eager to learn and learn from our coaching programme Benefits * Quarterly bonus opportunity on top of monthly commission * Monthly weekend away prize * Free on-site state of the art gym * International sales conferences include Monaco, Miami & Dubai * Team & Department incentives including early finishes, free lunches & team nights out * Enhanced holidays…
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Salary: £27,000 Basic with first-year earnings of £35,000 - £40,000 + Excellent Benefits with Top Achievers earning between £60,000 and £70,000 per annum Portfolio are proud to be representing our award-winning client, a leader in professional services in their search for sales executives with uncapped commission the sky is the limit.Known for their innovative solutions and customer-first approach, they are expanding rapidly and are looking for a motivated Business Sales Team Executive to join their dynamic team and drive growth through exceptional sales strategies and relationship management.Our client supports over 90,000 organisations worldwide and are growing at a rapid rate. This represents incredible career advancement opportunities for exceptional individuals. With your experience and their state-of-the-art training, you can put yourself in a very successful position with some of their top earners earning up to £70,000 a year.If you are looking for a new challenge and career progression, then this is an amazing opportunity to join the UK's leading professional services provider who can provide you with just that. They have fantastic perks, fun incentives as well as annual 'top earner' trips abroad.This is a chance for you to make some life changing money. So, what are you waiting for? Get your application in now! Key Responsibilities: * Scheduling sales opportunities for a Business Development Manager to attend, to meet with * business owners/Directors to sell Peninsula's services. * Ensuring quality B2B conversations establish the need for our service. * Working to daily targets around call time and appointments booked. * Working on maintaining a low cancellation rate. * Self-generate new leads, appointments, and referrals through day-to-day new business * * Achieve monthly and quarterly sales targets. * Accurately build, manage, and maintain your own sales pipeline. * Update salesforce with accurate information. * Working on campaign data, targeting industry sectors or specific data lead sources. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualifications: * Proven experience in a B2B sales role * Strong negotiation and presentation skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Results-driven mindset with a track record of meeting or exceeding targets. * Have experience in outbound lead generation/telesales using a professional approach * Can work in a target based, fast paced environment * Driven by your own results and have high ambition for the role * Resilient, be confident in yourself and your abilities, be able to engage clients with your energy * You will have the ability to speak to a large range of people and people at different levels of the business. * You'll be motivated, driven and tenacious at the potential great earning and career progression we can offer * Be able to show initiative, a self-starter, be eager to learn and learn from our coaching programme Benefits * Quarterly bonus opportunity on top of monthly commission * Monthly weekend away prize * Free on-site state of the art gym * International sales…
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Portfolio are proud to be representing our award-winning client, a leader in professional services in their search for sales executives with uncapped commission the sky is the limit.Known for their innovative solutions and customer-first approach, they are expanding rapidly and are looking for a motivated Business Sales Team Executive to join their dynamic team and drive growth through exceptional sales strategies and relationship management.Our client has been around for 80 years and are still growing at a rapid rate. They are innovators in their industry and have been pivotal in the growth of professional services throughout the world. This represents incredible career advancement opportunities for exceptional individuals. With your experience and their state-of-the-art training, you can put yourself in a very successful position with some of their top earners earning up to £46,000 a year.If you are looking for a new challenge and career progression, then this is an amazing opportunity to join the UK's leading professional services provider who can provide you with just that to help you succeed they will put you through a fully paid 4 week induction and training programme by the super coach and managers to ensure your successThey have fantastic perks, fun incentives as well as annual 'top earner' trips abroad.This is a chance for you to make some life changing money. So, what are you waiting for? Get your application in now! Key Responsibilities: * Scheduling sales opportunities for a Business Development Manager to attend, to meet with * business owners/Directors to sell our clients services. * Ensuring quality B2B conversations establish the need for our service. * Working to daily targets around call time and appointments booked. * Working on maintaining a low cancellation rate. * Self-generate new leads, appointments, and referrals through day-to-day new business * Achieve monthly and quarterly sales targets. * Accurately build, manage, and maintain your own sales pipeline. * Update salesforce with accurate information. * Working on campaign data, targeting industry sectors or specific data lead sources. * Thrive on working in a fast paced, target focussed high energy and high reward culture. Qualifications: * Proven experience in a B2B sales role * Strong negotiation and presentation skills. * Ability to work independently and as part of a team. * Excellent communication and interpersonal skills. * Results-driven mindset with a track record of meeting or exceeding targets. * Have experience in outbound lead generation/telesales using a professional approach * Can work in a target based, fast paced environment * Driven by your own results and have high ambition for the role * You will have the ability to speak to a large range of people and people at different levels of the business. * You'll be motivated, driven and tenacious at the potential great earning and career progression we can offer * Proven experience in pipeline building and outbound cold calling B2B or B2C * Have proven experience in appointment setting Benefits * Quarterly bonus opportunity on top of monthly commission * Free on-site state of the…