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18 month Maternity Cover Based in Manchester City 5 days a week in office Job Overview:Are you an experienced legal professional with a passion for leadership? We are seeking a Legal Advisory Team Manager to oversee and inspire our client's Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs. Key Responsibilities: * Team Support: Provide continuous support to Legal and Financial Information Advisors, ensuring they have the necessary resources to excel in their roles. * Call Monitoring: Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries. * Coaching & Feedback: Deliver real-time feedback, super-coaching, and review quality assessments to promote individual growth and development. * Client Liaison: Act as a primary point of contact for client queries, offering expert advice and resolving concerns efficiently. * Complaint Management: Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues. * Service Enhancement: Maintain and grow the unique offerings within the legal team, continuously striving for service excellence. * Learning & Development: Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field. * Performance Reviews: Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead.INDMANS
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Are you a high-performing Paid Media Manager with a knack for driving exceptional results? We're on the lookout for someone just like you to join our clients dynamic team at an exciting time of growth! As a Paid Media Manager, you will report to the Associate Director of Digital Growth, you will be instrumental in supporting the Sales & Marketing divisions, ensuring all online marketing efforts deliver the highest possible ROI. Day to Day- Formulate high-performing search strategies- Launch and optimise PPC and social media paid campaigns- Oversee accounts on search platforms such as Google AdWords, Bing, Meta, and others- Select keywords and target audiences effectively- Monitor budgets and adjust bids to maximise ROI- Track KPIs to assess performance and identify issues- Produce and analyse PPC and social media reports- Write compelling ad copy and choose engaging imagery- Develop new campaigns across multiple channels- Maintain partnerships with PPC and social ad platforms and vendors YOU?- Proven experience as a PPC/Paid Media Manager- Strong background in data analysis and reporting- In-depth knowledge of SEO and digital marketing concepts- Expertise in multiple platforms (e.g., AdWords, Facebook, Meta)- Proficient with analytics tools (Google Analytics)- Excellent MS Office skills, particularly Excel- Outstanding communication skills- Analytical thinker with strong numeracy skills Ready to take the next step? Apply now and be part of our exciting journey!
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* Are you a BACP registered member? * Have you completed 150 hours or more? * Have you got a degree in counselling or a level 4 diploma? * Have you got 12months counselling experience?Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * To take accurate information and record on the company's data base * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. * To effectively identify and manage risk in accordance with companies "Risk Guidance Policy". * To undertake training provided by the company…
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* Are you a BACP registered member? * Have you completed 150 hours or more? * Have you got a degree in counselling or a level 4 diploma? * Have you got 12months counselling experience?Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * To take accurate information and record on the company's data base * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. * To effectively identify and manage risk in accordance with companies "Risk Guidance Policy". * To undertake training provided by the company…
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Business Support Coordinator Greater Manchester
Permanent £23,500 - £25,000 Per Annum
Ref: 47748FAR3 Group
Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating leads, producing reports and all associated Admin. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have good Excel skills and enjoy a fast paced role, aplly today and we'll be in touch! Job OverviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. Day to Day Responsibilities * Ensure mailbox is constantly monitored and all emails are processed * Compile daily, weekly, monthly, quarterly, and yearly reports with analysis * Manage incoming leads * Process daily new businesses applications * Act as sales support for all sales teams - supporting with system training and daily queries from the sales department * Monitor & allocate data records so the sales team always have enough data to work * Coordinate the administrative needs of the Sales team and management team as required Essential Skills and Competencies * Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills * Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors * Teamwork: willingness to assist and support others as required and get on with team members * Experience in a fast-paced organisation * Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development * Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships * Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner * Commerciality: ability to apply knowledge in a practical, commercial manner * Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and…
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Portfolio are proud to be representing our client, an award winning, Market leading EAP in their search for a Business support coordinator. This is an integral role within the sales team, ensuring a smooth day to day running of the dept, managing the inbox, allocating leads, producing reports and all associated Admin. You will be part of a small team, working in a fast paced environment, flexibility is a must due to the fluidity of the team - no 2 days will be the same! If you have come from a sales administration, or business support background, have good Excel skills and enjoy a fast paced role, aplly today and we'll be in touch! Job OverviewBusiness Support Coordinators manage the provision of complete administrative support to the direct and indirect sales teams which includes preparing reports, allocating leads, maintaining operational procedures, data management of the CRM system and the production of all new client set ups.This includes allocating more than 500 leads per month, processing more than 300 contracts, support of the Business Support mailbox and keeping this within the SLA. You will act as sales enablement support and produce daily and weekly reporting with analysis of trends and relevant MI data to senior sales management team. Day to Day Responsibilities * Ensure mailbox is constantly monitored and all emails are processed * Compile daily, weekly, monthly, quarterly, and yearly reports with analysis * Manage incoming leads * Process daily new businesses applications * Act as sales support for all sales teams - supporting with system training and daily queries from the sales department * Monitor & allocate data records so the sales team always have enough data to work * Coordinate the administrative needs of the Sales team and management team as required Essential Skills and Competencies * Strong Microsoft Office software experience, Word and Powerpoint and expert Excel skills * Attention to detail: excellent attention to detail skills and ability to analyse and interpret data, experience with statistical anaysis and able to problem solve data errors * Teamwork: willingness to assist and support others as required and get on with team members * Experience in a fast-paced organisation * Energy, commitment and drive: dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development * Relationship-orientation: possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships * Time management/organisation: accomplish objectives effectively within time frame given, carry out administrative duties within portfolio in an efficient and timely manner * Commerciality: ability to apply knowledge in a practical, commercial manner * Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and…
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You will focus on delivering excellent phone service to clients and prospects, ensuring their needs are properly assessed and addressed according to company guidelines.You will be working full-time in office - Union station!Salary: $40, 000 - $45, 000 DOE Daily Responsibilities: * Handle a large volume of incoming calls, meeting response time standards. * Accurately enter data into the CRM system (Salesforce) and other necessary records. * Assess phone requests and direct them to the right department. * Maintain top-level customer service. * Keep client and prospect information confidential. * Create and update training materials as needed. * Train new employees when required. * Provide extra administrative support as needed. * Track and organize data when necessary. * Complete other related tasks as assigned by your supervisor. * Communicate effectively with leadership on various issues. * Build and maintain positive relationships with colleagues and clients. * Ensure sufficient coverage to meet expectations. Qualifications: * Minimum of 2 years' experience in office administration or a similar role. * Familiarity with CRM software (Salesforce experience is a plus). * Proficiency in MS Office (Word, Excel). Skills You Bring: * Ability to prioritize tasks, multitask, and collaborate with a team. * Strong communication skills, both written and verbal. * Detail-oriented and organized approach. * Professionalism and excellent phone etiquette. Perks and Benefits * 3 weeks vacation * Birthday off * RRSP Program * Comprehensive benefits package 48078CNINDCAN
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You have progressive accounting experience having worked in accounts payable. You understand how important accurate and timely data entry is. You understand the complicities of multiple levels of invoice approval to pay. You like to work in a fast-paced, fun, and energic company. Success in this role means accurate and timely process of invoices, clean vendor accounts, and a tight audit trail approval process.You will be working out of the Downtown Toronto office 5 days on site - just off of Union station.Reporting to Accounting Manager Salary: $50, 000 - 60, 000 DOEKey Responsibilities * Monitoring AP & Credit card mailbox daily. * Enter AP Invoice or Credit Note into Dimensions, ensuring timely and accurate data entry. * Upload AP Invoice or Credit Note to Focal Point approval system. * Maintain and update Vendor Records, including payment details in Dimensions. * Assist in timely and accurate payment processing and distribution of payments in Dimensions. * Ensure all supplier accounts are up to date. * Assist in timely and accurate postings of all Credit card transactions. * Obtain required supporting documentation for all credit card transactions. * Update credit card reconciliation reports for month-end. * Process urgent "rush" time sensitive invoices and payments expediently and accurately. * Follow up with internal approvers and managers on inquiries and rejections. * Assist in setting up and onboarding of new employees in Access workspace software. * Provide invoices and supporting documentation to Audit teams when required. * Provide monthly Legal expense report to the claims team. * Process Referral payments. * Assist Accounting team with month-end and ad hoc tasks. Skills and experience required: * College (or equivalent) diploma in accounting or business management. * 3-5 years of accounting experience in processing accounts payable. * Able to work under pressure to tight financial reporting deadlines. * Able to demonstrate sound knowledge of accounting control procedures. * Outstanding organizational skills and attention to detail. * Demonstrated analytical skills and an investigative approach to problem solving. * Excellent customer service approach in relating with colleagues. * Enthusiasm and willingness to learn. * Able to work autonomously and collaboratively in a team environment. * Demonstrates initiative, proactiveness, and ownership of the role. Perks and Benefits * 3 weeks vacation * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service INDCAN 47933CN
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Location: Toronto, Canada - FT in office - Downtown TorontoResponsibilities: 1 Leadership in Finance Management: * Lead all financial functions, including managing relationships with key stakeholders in Canada and the UK. * Foster a positive and inspiring work environment, coaching and guiding team members to achieve growth, accountability, and business advancement. * Proactively drive process enhancements and efficiencies across Finance and other areas * Strategic Financial Advisory: * Serve as a dedicated Finance Business Partner, serving as the primary resource for financial and reporting matters. * Offer strategic advice on sales optimization to enhance profitability and operational effectiveness. * Communication and Reporting: * Deliver regular updates to Executive Management in monthly meetings, ensuring clear communication and alignment with organizational objectives. * Take full ownership of reporting, budgeting, and forecasting activities, ensuring alignment with UK reporting standards and quarterly reforecasting needs. * Stakeholder Relations: * Cultivate and strengthen relationships between the Toronto and UK offices, facilitating effective communication and collaboration to drive shared success. * Team Development and Management: * Mentor and develop the finance team, ensuring the delivery of accurate financial outcomes and processes. * Lead and manage a dedicated local finance team, ensuring the achievement of deliverables, KPIs, and performance targets. * Compliance and Financial Operations Oversight: * Oversee all aspects of the tax function, including tax returns, PST, GST/HST, and corporate tax obligations, leveraging intermediate tax expertise. * Lead annual budgeting and quarterly reforecasting processes to support strategic financial planning. * Manage the annual audit process and ensure the timely generation of accurate statutory filings. * Assume full responsibility for all financial accounting functions, including month-end reporting, semi-monthly payroll processing, weekly accounts payable processing, and weekly cashflow forecasting. Desirable Skills and Experience: * Ceridian Dayforce payroll process experience * Proficiency in B2B environments * Familiarity with software/SAAS industry * Demonstrated leadership in team management * Experience in CA/UK business environments * Commercial analysis mindset * At least 7+ years of experience as a Financial Controller, Finance Manager, Head of Finance Perks and Benefits: * Three weeks of vacation, with additional vacation days increasing after two and five years of service * Birthday day off * RRSP matching program * Enhanced health and dental benefits 47578CNINDCAN