We are registering new jobs daily so if you can’t find a job that matches your requirements advertised here, please register your resume with us using the form on the right and we will contact you when we have something suitable for you.
-
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…
-
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…
-
Join a global, award-winning Consultancy as a Regional HR Manager! Are you an HR professional or an employment law enthusiast looking to take your career to the next level? Join our clients dynamic consultancy, recognized for excellence in HR, Employment Law, and Health & Safety, and embark on an exhilarating journey! If you thrive in challenging environments and want to be part of a vibrant, expanding team, this is your golden ticket! Day to Day * Provide expert support in a range of employee relations matters. * Lead settlement negotiations, mediation, and conciliation services. * Ensure legal compliance and maintain impartiality. * Generate high-quality, legally compliant reports promptly. * Oversee administrative procedures for effective file management. * Contribute to securing repeat business and showcasing our services. As a Regional HR Manager, you will play a pivotal role, leading meetings, negotiation sessions, and offering expert guidance on diverse employee relations matters. Your ability to remain impartial, assess risks, and communicate effectively will be crucial to your success. Benefits * 25 days annual leave plus Bank Holidays, increasing with service. * Enjoy a day off on your birthday. * Profit share scheme and referral opportunities. * Contributory pension scheme. * Christmas bonus. * Access to an award-winning Employee Assistance Programme. * Private health insurance after 5 years of service. * Clear career progression opportunities. * Work from Home Join this team and enjoy substantial annual leave, birthday holidays, profit-sharing incentives!Experience the convenience of working from home while advancing your career.If you are an experienced HR professional or legal expert with the drive, skills, and attention to detail to excel in this role, we invite YOU to join this league of HR professionals! INDFIR965559CC6
-
We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Please note: This role is 100% on-site in Downtown Toronto. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * 5+ years of experience in an advising role * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. 47189MCR2INDCAN
-
Position:Human Resources Business PartnerType: Full-Time PermanentLocation: On-site x5 days a week near Burrard StationSalary:$80,000 This position entails working in a fast-paced environment within the Employment Consultancy Services Department. We seek a proactive, energetic HR professional who excels in delivering high-quality HR support, particularly in the realm of employment documentation, while prioritizing client satisfaction. Daily Responsibilities: * Conduct client-facing meetings via digital platforms and draft employment documentation in accordance with company policies and procedures. * Stay updated on HR and Employment Law Documentation best practices. * Deliver timely and comprehensive services to clients, meeting established response time benchmarks. * Manage workload adhering to the company's policies, procedures, SLAs, and KPIs. * Foster strong relationships with clients to enhance the company's reputation and integration with their businesses. * Ensure legal compliance of advice/documentation through internal training and legal updates. * Offer guidance to clients on documentation contents, identifying and addressing any risk areas. * Maintain accurate records of work using established systems. * Engage in E-Learning as necessary. * Present clients with options for utilizing other provided products and facilitate introductions. * Solicit and promote client feedback to enhance the company's online reputation. * Take ownership of client work from initiation to resolution, ensuring high-quality execution. * Cultivate rapport with clients through effective communication and presentation. * Undertake additional tasks as directed by the Management Team. Qualifications: * Strong team player mindset with a commitment to supporting team members and the overall business. * 5+ years of HR experience in a corporate setting. * CHRP is mandatory. * In-depth knowledge of Canadian labour laws, multi-provincial is ideal. * Proficiency in employment law and/or human resources practices. * Excellent written English and proficiency in word processing. * Keen attention to detail and accuracy in information presentation. * Dedication to delivering high-quality service and resolving client issues efficiently. * Ability to thrive under pressure and meet deadlines in a dynamic environment. * Confident communication skills across various platforms including video conferences, telephone, and in-person interactions. * Effective organizational and time management abilities. * Adaptability to meet diverse client needs and ensure satisfaction. * Willingness to embrace new projects, initiatives, and departmental advancements.If this sounds like you, please send your resume to maggie.colorado@theportfoliogroup.ca. P46939MCRINDCAN
-
Human Resources Policy Advisor British Columbia
Permanent $70,000 - $70,000 Per Annum
Ref: MC47596 Group
This position entails working in a fast-paced environment within the Employment Consultancy Services Department. We seek a proactive, energetic HR professional who excels in delivering high-quality HR support, particularly in the realm of employment documentation, while prioritizing client satisfaction. Day-to-Day Duties and Responsibilities:* Deliver timely, efficient, and comprehensive service to clients, adhering to response time KPIs.* Advise clients on documentation content, identify risk areas, and provide commercial advice when appropriate.* Participate in client-facing meetings via digital platforms and create employment documentation according to company policies and procedures.* Inform clients about additional services offered by Peninsula and facilitate introductions as needed.* Actively solicit and encourage client feedback through various methods to enhance and improve the company's online reputation.* Record all activities using Salesforce and other systems.* Continuously update personal knowledge of HR and Employment Law Documentation advice and best practices.* Manage workload following the company's policies, procedures, SLAs, and KPIs.* Build rapport and relationships with clients to enhance the value of services provided.* Refer to internal training and legal updates to ensure all documentation and advice are legally compliant.* Take ownership of tasks and cases from start to finish, ensuring high-quality execution.* Build relationships and rapport with clients, considering the language used and presentation of information.* Review existing documentation, make corrections, and develop new documentation to meet clients' evolving needs.* Assist HRBPs with administrative tasks and documentation creation following their consultation meetings.* Perform other tasks as deemed necessary by the Management Team. Education/Experience:* CHRP/CPHR designation is mandatory.* A minimum of three (3) years of relevant documentation and policy experience.* A degree or diploma from an accredited HR education or training program. If this sounds like you, please send your resume to maggie.colorado@theportfoliogroup.ca. 47596MCRINDCAN
-
This position entails working in a fast-paced environment within the Employment Consultancy Services Department. We seek a proactive, energetic HR professional who excels in delivering high-quality HR support, particularly in the realm of employment documentation, while prioritizing client satisfaction. Day-to-Day Duties and Responsibilities:* Deliver timely, efficient, and comprehensive service to clients, adhering to response time KPIs.* Advise clients on documentation content, identify risk areas, and provide commercial advice when appropriate.* Participate in client-facing meetings via digital platforms and create employment documentation according to company policies and procedures.* Inform clients about additional services offered by Peninsula and facilitate introductions as needed.* Actively solicit and encourage client feedback through various methods to enhance and improve the company's online reputation.* Record all activities using Salesforce and other systems.* Continuously update personal knowledge of HR and Employment Law Documentation advice and best practices.* Manage workload following the company's policies, procedures, SLAs, and KPIs.* Build rapport and relationships with clients to enhance the value of services provided.* Refer to internal training and legal updates to ensure all documentation and advice are legally compliant.* Take ownership of tasks and cases from start to finish, ensuring high-quality execution.* Build relationships and rapport with clients, considering the language used and presentation of information.* Review existing documentation, make corrections, and develop new documentation to meet clients' evolving needs.* Assist HRBPs with administrative tasks and documentation creation following their consultation meetings.* Perform other tasks as deemed necessary by the Management Team. Education/Experience:* CHRP/CPHR designation is mandatory.* A minimum of three (3) years of relevant documentation and policy experience.* A degree or diploma from an accredited HR education or training program. If this sounds like you, please send your resume to maggie.colorado@theportfoliogroup.ca. 47596MCRINDCAN
-
Portfolio Group are proud to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. Part of a highly successful award-winning, privately-owned group, this organisation is growing rapidly owing to the continued development of their digital integration, enhancing SaaS based products and services and through to driving new customer acquisition.An exciting opportunity to join a vibrant company that has been operating for over 40 years with incredible growth and have won many awards such as the 'Feefo Platinum Trusted Service Award 2023'.The Onboarding Consultant will deliver engaging online training events to both new and existing customers on a market leading portfolio of professional online libraries. Working across clients in Tax, Accounting and Audit, as well as HR, H&S and Care, you will play a vital role in ensuring customers are fully equipped to realise the full potential of their service, helping to encourage further upsell opportunity and maximising client retention rates. Day-to-Day Responsibilities * Delivering engaging online training courses via Teams * Onboarding new clients, training to increase usage on customers who are mid-term or presenting to those under threat from cancellation * Following up on any training events with videos, tip sheets and any further information. * Supporting the sales team trials with tailored training based on their brief and key * * Liaising with content team to ensure training is always topical and relevant to the audience. * Providing feedback to the product and content team to help improve the service. * Requesting customer feedback on training events using Feefo or Trust Pilot * Analysing usage reports and data to find new training opportunities proactively. * Developing your knowledge of products, clients' interests and sales messages and always striving forwards to continuously improve to ensure your webinars are as engaging as possible. What you Bring to the Team * The ability to absorb and share knowledge easily in an ever-developing portfolio of services. * The ability to communicate clearly and professionally with a wide range of customers. * The ability to work in a fast-paced environment always responding in a supportive manner. * Strong commercial awareness * Ability to discuss the value of the service with a business and spot opportunities for growth. * A dynamic and flexible approach, as well as the ability to work under pressure. * Great presentation skills with a desire to continually upskill and improve knowledge and format/training style to make the most of event. * Extensive experience in presenting/training audiences of various sizes Benefits * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 year P47517LSR1INDLON
-
Weekend Overnight HR Advisor Leicestershire
Permanent £30,000 - £35,000 Per Annum
Ref: P47171LSR3 Group
Calling all HR professionals and employment enthusiasts!Starting 12th August - remote position but must be able to attend Hinckley office for 6-8 weeks training Monday - Friday * 30 hours total * 5pm - 11pm OR 4pm-10pm Fridays - 6 hours * 7am - 8pm Saturday and Sunday - 12 hours Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity.Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for experienced HR Advisors to join a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.In the role, the successful candidate will give professional HR and Employment Law advice and excellent service to clients across Great Britain and Northern Ireland. Teamwork is important to ensure the advice provided to clients, via telephone and email, is legally compliant and meets the specific needs of the clients' business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.The successful candidate will be given a high level of training, with opportunities to progress and work their way into senior positions. Shift Hours: 7:00am-19:00pm or 7:00am - 20:00pm Saturday and Sunday The HR Advisor will also be responsible for: * Supporting clients with legally compliant advice and a personal touch * Guiding clients with all employment law/HR enquiries received * Providing options and being revolutionary with your ideas! * Take ownership and responsibility of cases to resolution * Building rapport and relationships with clients on each interaction * Putting the client first by responding within contractual SLA's * Recording advice accurately against the appropriate cases on the relevant databases * Supporting with advice on documentation and information implementation * Supporting clients in drafting 'ad-hoc' letters where appropriate * Attending legal briefings and internal company training to ensure that advice provided is compliant with our services * Being responsible for your own self-study and being current with changes in legislation and best practice Benefits * Continuous development from Day 1 * 25 Days Holiday + 8 Bank holidays (increases to 28 with service) * Your birthday off - how will you celebrate? * Regular updates on Employment Law so you're always up to date * Competitive salary framework reviewed twice annually * Free EAP for those days when we all need someone to talk to * Private medical with BUPA (with length of service) * Social Committee to arrange fun events * Department budget for a quarterly day out *…