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If you have a background in workforce or Resource Planning or very strong Admin and customer service experience, then this could be the role for you! Our client is a global professional services provider, offering a HR and H+S advisory service to businesses worldwide. We are looking for a bubbly, outgoing person to join the Workforce Planning team, main duties are managing the diaries of the field-based consultants, booking appointments with clients ensuring the best use of time. This is a very fast paced role, dealing with clients across Ireland so good customer service in a must! If you are looking for a new challenge, and feel you are a good fit, please apply today!Job PurposeTo deliver world class care to exceed our clients' expectations and provide support to our ever-growingclient base across Ireland. Job OverviewThe role requires you to excel in enthusiasm and provide great client service as part of our Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. We would like someone who is driven, hardworking and has a strong administrative background. Main Duties * Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. * Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority. * Proactively contact clients to check service provision and offer review appointments. * Management of client job lists. * Understand all client databases and systems to adequately service clients. * Manage own workload working from the job list. * Liaise with clients via written correspondence, telephone, and video calls. * Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage. * Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding. * * Ensure all onboarding processes and procedures are adhered to. * What you Bring to the Team * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable time management skills. * Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service. * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable…
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If you have a background in workforce or Resource Planning or very strong Admin and customer service experience, then this could be the role for you! Our client is a global professional services provider, offering a HR and H+S advisory service to businesses worldwide. We are looking for a bubbly, outgoing person to join the Workforce Planning team, main duties are managing the diaries of the field-based consultants, booking appointments with clients ensuring the best use of time. This is a very fast paced role, dealing with clients across Ireland so good customer service in a must! If you are looking for a new challenge, and feel you are a good fit, please apply today!Job PurposeTo deliver world class care to exceed our clients' expectations and provide support to our ever-growingclient base across Ireland. Job OverviewThe role requires you to excel in enthusiasm and provide great client service as part of our Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. We would like someone who is driven, hardworking and has a strong administrative background. Main Duties * Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. * Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority. * Proactively contact clients to check service provision and offer review appointments. * Management of client job lists. * Understand all client databases and systems to adequately service clients. * Manage own workload working from the job list. * Liaise with clients via written correspondence, telephone, and video calls. * Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage. * Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding. * * Ensure all onboarding processes and procedures are adhered to. * What you Bring to the Team * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable time management skills. * Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service. * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable…
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If you have a background in workforce or Resource Planning or very strong Admin and customer service experience, then this could be the role for you! Our client is a global professional services provider, offering a HR and H+S advisory service to businesses worldwide. We are looking for a bubbly, outgoing person to join the Workforce Planning team, main duties are managing the diaries of the field-based consultants, booking appointments with clients ensuring the best use of time. This is a very fast paced role, dealing with clients across Ireland so good customer service in a must! If you are looking for a new challenge, and feel you are a good fit, please apply today!Job PurposeTo deliver world class care to exceed our clients' expectations and provide support to our ever-growingclient base across Ireland. Job OverviewThe role requires you to excel in enthusiasm and provide great client service as part of our Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. We would like someone who is driven, hardworking and has a strong administrative background. Main Duties * Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. * Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority. * Proactively contact clients to check service provision and offer review appointments. * Management of client job lists. * Understand all client databases and systems to adequately service clients. * Manage own workload working from the job list. * Liaise with clients via written correspondence, telephone, and video calls. * Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage. * Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding. * * Ensure all onboarding processes and procedures are adhered to. * What you Bring to the Team * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable time management skills. * Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service. * Demonstrative customer service skills with a particular focus on rapport building and relationship management. * Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. * Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. * Ability to prioritise effectively, have high attention to detail and impeccable…
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If you have a background in workforce or Resource Planning or very strong Admin and customer service experience, then this could be the role for you! Our client is a global professional services provider, offering a HR and H+S advisory service to businesses worldwide. We are looking for a bubbly, outgoing person to join the Workforce Planning team, main duties are managing the diaries of the field-based consultants, booking appointments with clients ensuring the best use of time. This is a very fast paced role, dealing with clients across Ireland so good customer service in a must! If you are looking for a new challenge, and feel you are a good fit, please apply today! Job PurposeTo deliver world class care to exceed our clients' expectations and provide support to our ever-growingclient base across Ireland. Job OverviewThe role requires you to excel in enthusiasm and provide great client service as part of our Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. We would like someone who is driven, hardworking and has a strong administrative background.Main Duties· Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability.· Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority.· Proactively contact clients to check service provision and offer review appointments.· Management of client job lists.· Understand all client databases and systems to adequately service clients.· Manage own workload working from the job list.· Liaise with clients via written correspondence, telephone, and video calls.· Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage.· Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.· Ensure all onboarding processes and procedures are adhered to. What you Bring to the Team· Demonstrative customer service skills with a particular focus on rapport building and relationship management.· Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.· Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.· Ability to prioritise effectively, have high attention to detail and impeccable time management skills.· Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service.· Demonstrative customer service skills with a particular focus on rapport building and relationship management.· Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.· Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.· Ability to prioritise effectively, have high attention to detail and impeccable time management skills.· Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service. Company…
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If you have a background in workforce or Resource Planning or very strong Admin and customer service experience, then this could be the role for you! Our client is a global professional services provider, offering a HR and H+S advisory service to businesses worldwide. We are looking for a bubbly, outgoing person to join the Workforce Planning team, main duties are managing the diaries of the field-based consultants, booking appointments with clients ensuring the best use of time. This is a very fast paced role, dealing with clients across Ireland so good customer service in a must! If you are looking for a new challenge, and feel you are a good fit, please apply today! Job PurposeTo deliver world class care to exceed our clients' expectations and provide support to our ever-growingclient base across Ireland. Job OverviewThe role requires you to excel in enthusiasm and provide great client service as part of our Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. We would like someone who is driven, hardworking and has a strong administrative background.Main Duties· Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability.· Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority.· Proactively contact clients to check service provision and offer review appointments.· Management of client job lists.· Understand all client databases and systems to adequately service clients.· Manage own workload working from the job list.· Liaise with clients via written correspondence, telephone, and video calls.· Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage.· Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.· Ensure all onboarding processes and procedures are adhered to. What you Bring to the Team· Demonstrative customer service skills with a particular focus on rapport building and relationship management.· Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.· Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.· Ability to prioritise effectively, have high attention to detail and impeccable time management skills.· Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service.· Demonstrative customer service skills with a particular focus on rapport building and relationship management.· Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.· Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.· Ability to prioritise effectively, have high attention to detail and impeccable time management skills.· Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service. Company…
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If you have a background in workforce or Resource Planning or very strong Admin and customer service experience, then this could be the role for you! Our client is a global professional services provider, offering a HR and H+S advisory service to businesses worldwide. We are looking for a bubbly, outgoing person to join the Workforce Planning team, main duties are managing the diaries of the field-based consultants, booking appointments with clients ensuring the best use of time. This is a very fast paced role, dealing with clients across Ireland so good customer service in a must! If you are looking for a new challenge, and feel you are a good fit, please apply today! Job PurposeTo deliver world class care to exceed our clients' expectations and provide support to our ever-growingclient base across Ireland. Job OverviewThe role requires you to excel in enthusiasm and provide great client service as part of our Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability. We would like someone who is driven, hardworking and has a strong administrative background.Main Duties· Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability.· Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority.· Proactively contact clients to check service provision and offer review appointments.· Management of client job lists.· Understand all client databases and systems to adequately service clients.· Manage own workload working from the job list.· Liaise with clients via written correspondence, telephone, and video calls.· Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage.· Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.· Ensure all onboarding processes and procedures are adhered to. What you Bring to the Team· Demonstrative customer service skills with a particular focus on rapport building and relationship management.· Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.· Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.· Ability to prioritise effectively, have high attention to detail and impeccable time management skills.· Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service.· Demonstrative customer service skills with a particular focus on rapport building and relationship management.· Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.· Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.· Ability to prioritise effectively, have high attention to detail and impeccable time management skills.· Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service. Company…
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Shift Patterns: 7pm - 7am Sat, Sun, Mon OR 7pm-7am Weds, Thurs, Fri OR 8pm - 8am Mon, Tue, Wed 0R 8pm - 8am Tue, Wed, Thur Remote Night Counsellor;Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working candidates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to provide emotional support and guidance and make a difference to people's lives. The successful candidate will be responsible for providing one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. This is a fantastic opportunity to develop in a professional healthcare environment and to make a difference to many people's lives. Day to Day Responsibilities as a Night Counsellor: * To provide an efficient and effective telephone counselling service to all callers. * To effectively answer calls and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * To take accurate information and record on the Health Assured data base. * Demonstrate a thorough understanding of the Health Assured products available to a caller and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness, Talk to a Doctor etc. * Warm transferring callers to the appropriate person and managing expectations at all times. i.e. Legal Department, Talk to a Doctor. * Provide "In the moment support" to callers presenting with support needs. * To arrange follow up and check in calls when deemed appropriate. * To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. * Upon mutual agreement to undertake Structured Telephone Counselling cases. * Understand and embrace a "Solution Focused Philosophy" in order to help a caller achieve an outcome in the shortest space of time possible. * Work to and exceed individual and team goals. For example, an individual goal is to achieve a minimum of 25 calls per day. * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service. * Demonstrate the ability to work under pressure and to prioritise call lengths to ensure that "call backs" are reduced to an absolute minimum. * Demonstrate the ability to provide excellent customer service at all time. In order to be considered for this opportunity…
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Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, in a brand-new, niche role that supports their incredible growth plans.In the role, the successful candidate will give professional HR and Employment Law advice to prospective clients across Great Britain and Northern Ireland to showcase the fantastic service on offer. This person will support the Sales team in their sales meetings, with the aim to assist them in closing deals by providing HR advice.The successful candidate will be given a high level of training, with opportunities to progress and gain a wide variety of exposure to Employee Relation issues across all different sectors. We are looking for someone with a HR Degree, who has a tough skin who can handle tough questions and handle objections! This fantastic role allows the opportunity to earn commission on top of a basic salary whilst using your knowledge. Day-to-Day Responsibilities: * To participate in sales meetings with BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times. What we're looking for: * An ambitious individual who wants to be rewarded for success! * Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Croner service to help drive sales. * A strong HR background, having provided full, end to end support to business owners. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability…
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Employment Law Sales support Leicestershire
Permanent £20,000 - £25,000 Per Annum
Ref: P46937LF Group
Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, in a brand-new, niche role that supports their incredible growth plans.In the role, the successful candidate will give professional HR and Employment Law advice to prospective clients across Great Britain and Northern Ireland to showcase the fantastic service on offer. This person will support the Sales team in their sales meetings, with the aim to assist them in closing deals by providing HR advice.The successful candidate will be given a high level of training, with opportunities to progress and gain a wide variety of exposure to Employee Relation issues across all different sectors. We are looking for someone with a HR Degree, who has a tough skin who can handle tough questions and handle objections! This fantastic role allows the opportunity to earn commission on top of a basic salary whilst using your knowledge. Day-to-Day Responsibilities: * To participate in sales meetings with BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times. What we're looking for: * An ambitious individual who wants to be rewarded for success! * Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Croner service to help drive sales. * A strong HR background, having provided full, end to end support to business owners. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability…